Senior Project Officer

Senior Project Officer

• Multiple Full-Time (35hpw) Temporary Opportunities up to 2 years with the possibility of ongoing
  
• Salary starting from $129,464  + super
• Locations flexible across Revenue NSW offices with hybrid working

Multiple exciting opportunities have arisen for Senior Project Officers to join the Optimisation and Project Delivery division with the Revenue NSW Fines and Debt pillar.  These roles sit across three dynamic squads that play a critical role in delivering strategic outcomes for customers and the organisation. 

Two of the squads are newly established to deliver key strategic initiatives aligned with the Fines and Debt Ecosystem Program under the Fines and Debt Strategy 2030 with one focusing on program management and governance, while the second squad will lead the delivery of the initiatives under the program. The third squad has a strong track record in delivering major transformation projects that enhance the end-to-end customer experience, streamline processes, and expand service options for our customers. 

Key responsibilities

• Provide people leadership, including coaching, to direct reports  
  
• Monitor and manage several complex projects, from end to end  
  
• Engage with both internal and external stakeholders to coordinate project planning, research and delivery  
  
• Facilitate the use of Fines and Debt's shared delivery framework (for delivery projects and other initiatives)  
  
• Prepare recommendation packs for the Fines and Debt executive and facilitate project-related workshops and working groups 
  
• Provide regular updates on project / program progress for all formal governance reporting 
  
• Coordinate resource management across the program, including capability planning and procurement of external services 
  
• Support benefit tracking and realisation planning, ensuring alignment with business case outcomes.  
  
• Facilitate access to data and insights capability across projects, enabling evidence-based decision-making and performance monitoring.  

To be successful in this role you will demonstrate:

• Experience leading and overseeing all aspects of project development, implementation and closure, across complex projects or programs, including project plans, and meeting reporting requirements, to ensure project outcomes are achieved on time, on budget, to quality standards and in line best practice project management principles (agile, with an understanding of Waterfall and hybrid) 
  
• Demonstrated experience applying human centred design (HCD) to understand complex problems and identify solutions and new approaches to delivering customer outcomes 
  
• Forming strong, collaborative relationships with business partners, professional stakeholders, third-party vendors and other team members 
  
• Having excellent communication skills and being able to manage customer and stakeholder expectations 
  
• Preparing and supporting Steering committee and governance meetings, including leading project working groups, as needed and take the lead role in managing risks and governance reporting 
  
• Planning, problem solving and analytical skills with the ability to work through issues with complexity and guide others in the resolution of problems 
  
• Demonstrating your ability to maintain stable performance under pressure and/or opposition (such as time pressure, ambiguity, uncertainty, and stakeholder resistance) 
  
• Demonstrating your experience in using Microsoft Office tools and other project/program management software 
  
• Lead, coach and develop project teams and others in the division 

What we need from you

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.  

For enquiries regarding this position, please contact  

About Revenue NSW

Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, or Wollongong. Regular travel may be required to engage with the team and our partners in Parramatta.

Further Information

Salary Grade 9/10, with the base salary for this role starting
at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Bec Conquest via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: 10am, Saturday 8th November 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process