Senior Project Manager

Senior Project Manager

Clerk Grade: 9/10

Annual Salary Range: $129,464 - $142,665 + superannuation

Employment Type: Ongoing, Full-time

Location: Hybrid working model requiring 3 days per week in the office at 1 Oxford Street, Darlinghurst

About this role

We are currently seeking to recruit a Senior Project Manager who will
work closely with the Product Team, Digital Support Team, business units and
Vendor, ensuring coordinated project delivery, streamlined software release
cycles, and improved operational effectiveness for the Pathway Digital Platform
(Commission's Dispute Resolution Platform) and various other digital projects
within the Commission.

The Pathway
Digital Platform is undergoing continuous enhancements and upgrades where the
Senior Project Manager will be responsible for coordination of change and
communication activities relating to implementation with the Product Team, Communications
Team, Digital Support Team and business units.

The successful candidate should be confident working with JIRA,
Confluence.

The Senior Project
Manager reports up to the Principal Systems Administrator and will support the
Pathway program team and the wider Digital Transformation Directoratein delivering the ongoing digital program of work within the
Commission.

This will be a
Hybrid working model requiring 3 days in the office each week.

About Us  

The Personal Injury Commission (Commission) resolves disputes between people
injured in motor accidents and workplaces in NSW, insurers and employers. 

The Commission is
an independent statutory tribunal within the New South Wales justice system,
committed to providing a transparent and independent dispute resolution
service. 

Resolving disputes
justly and efficiently in the shortest time frame is a priority for the
Commission. We work with all parties (injured persons, insurers, and employers,
where relevant) to discuss ways of achieving this.

The Commission exercises functions in two divisions –
the Motor Accidents Division and the Workers Compensation Division. You can
read more about the PIC here. 

As noted above, although the Commission is an
independent Tribunal, the staff who work in the Tribunal are employed by
Department of Customer Service. Understand more about DCS – here. 

In this role you will:

• Implement a structured implementation framework in accordance with approved standards, agile and best practice methodologies to improve efficiency & coordination of the digital program of work.
• Partner with stakeholders to undertake digital projects (excluding Pathway) to ensure requirements and standards are met and best practice techniques are used.
• Engage proactively with the Digital Support team to drive BAU platform enhancements, focusing on improving user experience, optimising performance, and aligning with evolving business requirements.
• Influence and negotiate with stakeholders to obtain consensus for change initiatives.
• Manage the full lifecycle of Pathway scheduling and release planning, ensuring alignment with established release cycles and collaborating with the Program Manager and Product Owner to optimise timelines, resource allocation, and delivery outcomes.
• Manage and co-ordinate the maintenance, approval and publishing of training materials (including how to guides, user guides, eLearning modules, presentations, activities guide, etc.)

The following criteria will be assessed for each candidate:

• Exceptional project management capability and experience, including experience in project delivery and reporting against competing priorities.
• Strong communication skills
  and demonstrated ability to liaise and negotiate with a range of stakeholders, including
  vendors, program team, business and operations.
• Manage and oversee all aspects of the project cycle, including developing project plans, identifying and coordinating resources, managing budgets, supplier and contract management and meeting reporting requirements to ensure project outcomes are achieved on time, on budget, to quality standards and approved project management methodology
• Demonstrated experience in being able to
  lead multiple digital streams of work at once.
• Ability
  to acquire a technical understanding of the systems and processes the
  Commission uses. A "can do" style where rolling up sleeves and tackling
  unfamiliar technology is required.
• Ability to work with external vendors to
  ensure the efficient and regular release of system enhancements.
• Partnering with key stakeholders to coordinate releases, from inception to delivery, to ensure smooth production releases for new features and/or products
• Liaise with internal and external stakeholders to facilitate end-to-end testing processes and establish release cycles to minimise production incidents
• Extensive experience and understanding in the Atlassian tool suite including Jira and Confluence.
• Qualifications in project management (PMP, Prince 2) is desirable

How to
Apply

You are required
to submit a cover letter and a current resume which clearly details your
skills and experience as relevant to this role.

Applicants invited for interview will be required to complete additional assessments.

Salary Grade 9/10, with the base salary for this role starting
at $129,464 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please
contact Meg Rapley via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Thursday 13 November 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process