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Koorie Student Support Officer

2 weeks ago

Melbourne, Victoria, Australia Box Hill Institute Full time $60,000 - $80,000 per year

Targeted vacancy:

This is designated as an Indigenous Identified role. Only Aboriginal and/or Torres Strait Islander people may apply for this position, as per the Equal Opportunity Act 2010.

About the role:

We have an exciting opportunity to work at Box Hill Institute, with multiple roles to fill as our Koorie Student Support Officer. These roles are ongoing, based at both our Box Hill and Lilydale Campus'. This position reports directly to the Senior Koorie Liaison Officer, and sits within the Student Life area of the Student Experience division.

Student Life is an innovative unit of BHI which supports the delivery of education and training to students through a diverse set of services, programs, resources and activities designed to help students make the most of their time at BHI and succeed with their study and life goals. Some of the carefully planned services, target the needs of all students while others target a particular group of students including youth, students with disabilities, International students and Indigenous students.

What you'll do:

  • Provide a range of welfare monitoring and intervention support to ensure the success of BHI Indigenous students to commence, continue and complete training
  • Connect BHI to the training and employment needs of Indigenous individuals, groups and communities
  • Support stakeholders including teachers, students, and other team members to achieve outcomes across educational excellence and retention and support of Indigenous students
  • Deliver highly-valued support strategies to improve student retention and success and ensure an excellent student experience for students of the Institute
  • Work closely with other members of the Student Life team to achieve its operational plan

About you:

  • Your values align to ours. Together we are curious, trustworthy and compassionate.
  • Work collaboratively with teachers and managers at all levels to engage, retain, and build the success of Indigenous students
  • Victorian Working with Children Check clearance
  • National Police Check clearance

Qualifications and experience:

  • Relevant post-secondary qualification in education, community services, or a related field, along with experience working with Aboriginal communities and knowledge of Koorie culture and history.
  • Proven ability to build relationships with Indigenous students and stakeholders, fostering positive educational pathways and cultural safety.
  • Capacity to manage pressure, prioritize tasks, and meet deadlines while maintaining effective communication and record-keeping.
  • Experience in developing tailored student support strategies and adapting action plans to meet individual needs within a complex organizational context.

About us:

Box Hill Institutes acknowledges that our campuses are situated on the ancestral lands of the Wurundjeri people of the Kulin Nations. We give thanks to the Wurundjeri as the Traditional Custodians of these lands. We pay our respects to their Elders - past, present and emerging. We commit to supporting and empowering our Aboriginal and Torres Strait Islander employees, students and communities through learning and education that helps them achieve success.

In 2024, Box Hill Institute celebrated 100 years of connecting people to life-changing learning We are proud to be a leading education provider with a strong reputation for delivering high quality educational outcomes. Our organisation comprises of Box Hill Institute (Box Hill & Lilydale locations) and Centre for Adult Education (Melbourne CBD) as well as partnerships across various external sites in Victoria.

At Box Hill Institute we are proud of our long-standing partnerships with the local Aboriginal and Torres Strait Islander community, and we are committed to implementing Government plans and policies designed to enhance outcomes for Aboriginal students, employee, and communities.

We are committed to a highly motivated and aligned workforce, so we'll be by your side to enable you, help you grow, and offer you benefits which enhance your work life balance.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Staff benefits:

BHI is committed to creating an inclusive and diverse workplace. We understand the significance of cultural duties and are proud to offer flexible work arrangements, including adjustable working hours and remote work options, to support our employees in maintaining a healthy work-life balance.

We encourage open communication about individual needs and are dedicated to fostering a workplace culture that respects and values the diverse backgrounds and experiences of our team members.

We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements. This includes but is not limited to:

  • Flexible work arrangements
  • On-site parking and FREE on-site parking at our Lilydale campus
  • Generous leave options, including Cultural Leave including NAIDOC leave, Ceremonial leave, leave to attend Aboriginal Community meetings, leave to attend AGM of Aboriginal community organisations
  • Career progression opportunities and reward & recognition programs
  • Organisational development training opportunities including Cultural Awareness training for all employees
  • Access to health & wellbeing benefits and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
  • Novated leasing and salary packaging
  • Support student learning at our Barbershop with $5 haircuts, shaves and grooming as well as discounted treatments at our Day Spa and Beauty Salons located at our Elgar campus
  • Discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our floristry, beauticians, restaurant, Vet & dog grooming

APPLY NOW

All applications must be submitted online and include a current resume.

For specific enquiries relating to this position, please contact Senior Koorie Liaison Officer, Tamara Charles via

Applications close: 9:00am, Friday 12 September 2025

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people. We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures. All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.