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Track Access Desk Officer

2 weeks ago

Melbourne, Victoria, Australia Metro Trains Full time $60,000 - $90,000 per year
Role responsibilities
  • Manage and document all Track Access requests in ARMS, ensuring safe work systems and protection are in place.
  • Approve, deny, or cancel access requests based on safety requirements.
  • Provide advice and act as the first point of contact for safeworking and track protection enquiries.
  • Respond to after-hours requests for safeworking resources.
  • Handle escalations and communicate on safeworking incidents or unsafe conditions.
  • Record, report, and escalate issues or incidents to the Track Access Desk Supervisor.
About you
  • Track Force Protection Coordinator 3.3, with at least two years infield experience
  • Sound knowledge of Safeworking operations, practices and procedures undertaken across the Network
  • Extensive knowledge of MTM Rail Network
  • Substantial experience providing service across multiple business areas in a large organisation
  • Demonstrated ability to manage high volume of critical communications

Metro Trains