Dealership Automotive Workshop Manager

5 days ago

Berwick, Victoria, Australia Mercedes-Benz Berwick Full time $80,000 - $120,000 per year

Mercedes-Benz Berwick, Waverley, Brighton, and Mornington are proud members of the Patterson Cheney Group, which employs over 1,000 staff members.

Mercedes-Benz Berwick is where it all began

Over the past decade, our unwavering dedication to quality, service, and innovation has earned us numerous accolades, including the prestigious Metro Retailer of the Year and the Mercedes-Benz Circle of Excellence Award. These achievements solidify our position as the most awarded Mercedes-Benz dealership in Australia.

To build on this success, Mercedes-Benz Berwick is seeking a dedicated and experienced Workshop Manager. This crucial leadership role involves overseeing the efficient throughput and workflow between our service advisors and technicians. The Workshop Manager will ensure that daily job allocations are organized seamlessly, contributing to our commitment to exceptional service.

About the Role:

  • Coordinate daily workshop activities and assign repair orders to service technicians using our Dealer Management System.
  • Oversee the daily operations of the workshop, managing a team of over 40 technicians and apprentices.
  • Manage the workshop team to maximise productivity, efficiency, and profitability.
  • Maintain an on-time delivery rate to enhance customer satisfaction.
  • Identify technician strengths and weaknesses to allocate work effectively while creating opportunities to develop the team's skills.
  • Work closely with Service Advisors to communicate vehicle progress and any additional work needed to customers.
  • Monitor and improve job throughput to enhance overall efficiency and productivity.
  • Foster a supportive environment focused on customer satisfaction and team collaboration.
  • Maintain high standards of service quality and ensure compliance with Mercedes-Benz protocols.
  • Analyse workflow and identify areas for improvement, ensuring that all operations align with dealership efficiency standards.

About You:

  • Previous dealership experience as a Workshop Manager or Workshop Controller.
  • Utilise dealership training and experience, particularly within Mercedes-Benz or European brands, to drive efficiencies in the workshop.
  • Ability to maintain workshop productivity and efficiency levels.
  • Strong organisation and leadership skills with the ability to coach and mentor, including apprentices.
  • Be reliable, self-motivated, and have a great work ethic.
  • Demonstrate a high degree of teamwork with the ability to work within a dynamic workshop environment.
  • Hold a current Australian driver's license.

What We Offer:

  • Highly competitive base salary plus commission and a car allowance
  • Outstanding career growth opportunities throughout the group.
  • Extensive training and ongoing development.
  • Access to Patterson Cheney dealership discounts, including New and Used vehicles, servicing and parts.
  • Job security with a strong and growing, independently owned business.
  • Employee Assistance Program.
  • State-of-the-art workshop and recent facility upgrade.
  • Two workshop sites and two dedicated customer areas for commercial and passenger vehicles.

How do I apply?

Click Apply below to submit your application.

We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia. We will not be taking agency candidates.

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