Administrator Steel Support

7 days ago

Port Of Brisbane Queensland Australia Megna BKC Pty Full time $60,000 - $90,000 per year

Summary:

We are seeking an experienced Steel Administration Support team member in this specialised industry of Steel Import & Distribution. This role will see you deliver outstanding Customer Service Support to our Steel Accounts Manager, assisting with simply queries, and working with suppliers/carriers to resolve issues. This role requires excellent communication skills, strong attention to detail and organisational skills, a positive attitude and the ability to handle customer concerns in a professional and empathetic manner.

Responsibilities:

Customer Service:


• Action customer queries and work with the team to solve more complex investigations.


• Effectively and promptly resolve Customer queries.


• Proactive Customer contact on updates, issue logs and other matters.


• Provide exceptional customer service to both internal and external clients via phone, email, and in person.

Steel Operational Administration:


• Reconcile Container & Breakbulk Shipments


• Manage Steel Storage liaising with Accounts & Warehouse Team regarding movement in/out of stock.


• Container Management – End to End (receive and manage tracking of goods through to Unpack and Delivery).


• Steel Customer Reports / Job Statuses compiled & distributed regularly


• Sub Contractor Compliance Maintenance


• Contractor Inductions


• Consignment Note copies to be emailed to customers same day transport has collected goods.


• PODs to be saved for Accounts to attach to Customer's invoice.


• Monitor Container Forecast.


• Greet new drivers/customers/visitors as required.


• Review driver paperwork for pickup, issue CoR, form completion and signing.

Qualifications and Experience


• 1 – 2 years' experience with Steel Import/Breakbulk.


• Minimum 5 years of experience in a customer service role.


• Container Coordination Experience


• Experience with any of the following – Onestop, Freight Tracker or similar platforms is advantageous.


• Excellent communication, interpersonal, and organisational skills.


• Strong written and verbal communication skills.


• Proven ability to manage multiple tasks simultaneously and prioritise effectively.


• Strong attention to detail and accuracy.


• Demonstrated Office 365 experience.


• Ability to work independently and as part of a team.

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