Senior Service Business Manager

Oh what a feeling

We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.

At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs.

 Together, we are Toyota.

Toyota Motor Corporation Australia is well-recognised for offering:

• Fully maintained motor vehicle including insurance and fuel

• 14.5% superannuation with subsidised income protection, life and total disability insurance

• Annual contribution to your private health insurance worth over $2,000

• Significant family vehicle lease and purchase discounts

• Flexible hours and workspaces, with a hybrid of working from home and in the office

• Wellness facilities – free onsite gym, end of trip facilities

• Free car parking and discounted onsite cafe

• Genuine career development: promotions, rotations, study assistance, paid study leave and paid professional membership

• Paid volunteer days to support your community and matched workplace giving program

• 26 weeks paid primary carers leave, 8 weeks paid parental leave for secondary carers and Superannuation paid on unpaid Parental Leave

• Access to Toyota's RewardsHub – explore, manage and customise your benefits to suit your lifestyle

What you'll contribute to

Take the wheel in a high-impact role that drives Toyota's national service strategy forward. As Senior Service Business Manager, you'll be at the forefront of shaping how customers experience our service network—boosting performance, building dealer relationships, and unlocking new revenue streams. You'll be the go-to expert for service market share, customer interactions, and mechanical sales, helping us stay ahead in a rapidly evolving automotive landscape.

This is a max-term, 6-month contract based in Port Melbourne, with hybrid work arrangements

How you'll make an impact

• Lead the development and execution of strategies to grow TMCA's service business, including TSA and post-TSA vehicles.

• Build and maintain strong relationships with dealers and stakeholders to drive service and mechanical parts sales.

• Monitor performance against targets, provide insights, and recommend countermeasures to optimise results.

• Support internal and external forums, ensuring service strategy and progress are clearly communicated.

• Collaborate across departments to deliver key initiatives, including pricing, reporting, and committee presentations.

• Develop and launch new product offerings that enhance customer satisfaction and profitability.

• Ensure compliance with relevant regulations and minimise risk exposure.

Your attributes – If this sounds like you, we'd love to hear from you

• Proven experience in automotive service or aftersales business

• Strong knowledge of the automotive service industry and dealership operations.

• Excellent communication, negotiation, and stakeholder management skills.

• Commercial mindset with a proactive, solutions-focused approach.

• Ability to manage multiple priorities in a fast-paced environment.

Make your impossible, possible & apply today

You're welcome to find out more by visiting our careers page:

Applications close on the 2nd November 2025

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.

We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.

Toyota is an endorsed employer for all women. Please review Work180 website for further information.

We don't require a cover letter or selection criteria to be addressed.

Come with us and help create the future.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.