Claims Advisor

2 weeks ago

Sydney, New South Wales, Australia Suncorp Full time $90,000 - $120,000 per year
What you'll do
  • Manage a portfolio of Personal Injury Claims for Small, Medium and Large employers in NSW
  • Accurately review and assess claims on behalf of iCare ensuring injured workers received their correct entitlements
  • Clear and concise communication with all stakeholders
  • Manage workflow to ensure that all activities are completed within applicable timeframes
  • Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management
  • Provide an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing
What you'll bring
  • Strong team player with a proven track record of providing excellent customer service
  • Exceptional listening and communication skills in a high-volume work environment
  • Strong analytical or Quality Assurance focus
  • Ability to demonstrate compassion and empathy for the customer
  • Proven ability to build rapport with customers and key partners
  • Ability to interpret complex information and respond by developing appropriate actions
  • High standard of written and verbal communication skills
  • Experience managing Workers Compensation or Personal Injury claims would be highly regarded
  • Allied Health experience would be highly regarded
What we can offer you
  • Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
  • Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
  • Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
  • Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

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