Claims and Rehabilitation Advisor

About the Opportunity:

As a Claims and Rehabilitation Advisor, you'll be at the forefront of supporting our people through their recovery journey following a workplace injury. This pivotal role is responsible for coordinating workers' compensation and injury management processes, including the development and implementation of effective return-to-work programs.

You'll be the first point of contact for injured employees, working closely with them, their managers, general practitioners, and treatment providers to ensure a smooth and supportive recovery. While claims are managed by an external provider, you'll play a key facilitation role - ensuring timely lodgement, clear communication, and ongoing support throughout the process.

Your expertise will guide staff and leaders through legislative requirements, while your proactive approach will help drive continuous improvement in our claims and rehabilitation practices.

Key activities:

• Coordinate the rehabilitation of injured employees, develop return to work programmes by liaising with key stakeholders.
• Uploading claim decisions and updates into internal systems
• Attending case conferences and on-site meetings
• Provide advice and guidance on all injury claims/case management
• Provide education and industry updates to managers including relevant policies and processes
• Undertake reporting, trend analysis and measurement of performance
• Implementation of best practice workers' compensation and injury claims/case management strategies, initiatives and systems to improve current and future performance
• Develop and maintain effective relationships with internal and external stakeholders to promote injury prevention, wellbeing and proactive injury management

About you:

• Return to Work Coordinator Certification or equivalent qualification/experience
• Experience providing advice in workers' compensation & injury rehabilitation/case management
• Understanding and demonstrated application of legislation for claims and rehabilitation management for NSW
• Allied Health qualifications highly desirable
• High level communication and interpersonal skills with a demonstrated ability to build constructive and effective relationships,
• Proficient Microsoft office suite
• Drivers license and own vehicle for use

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.

Our Benefits

Our culture is both supportive and collaborative where you can make your role your own. In return for your hard work, you will receive a generous salary package plus:

• $15,900 Salary packaging + $2,650 meal and entertainment allowance
• Work-Life balance - Office/site and WFH
• Mobile phone and laptop provided
• A supportive, flexible, and fun, positive team culture
• Health Insurance discounts with Medibank
• Employee Assistance Program
• Free Flu Vaccinations
• Options for additional purchased leave

About Bolton Clarke

Bolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively. 

How to Apply

To join our diverse, purpose driven organisation that offers rewarding professional development opportunities, please apply below with a resume and cover letter. 

Applicants must obtain Federal Police Clearance or willingness to obtain, along with this season's flu vaccination and provide Covid-19 vaccination evidence.