Claims Advisor

4 weeks ago

Sydney, New South Wales, Australia Shannons Pty Full time
Overview

Take the next step. Be part of something bigger at Suncorp. Make a Real Difference in People\'s Lives – Join Suncorp's Workers Compensation Claims Team. We are looking for a motivated and compassionate professional to join our Workers Compensation Claims team in a role where your work truly matters. You\'ll manage a portfolio of personal injury claims and play a key role in supporting people through challenging times. This is a permanent, full-time opportunity based in Sydney, with the flexibility of a hybrid work environment.

What You'll Be Doing
  • Managing a portfolio of Workers Compensation claims for small, medium, and large NSW employers
  • Accurately assessing claims and ensuring injured workers receive the correct entitlements on behalf of iCare
  • Communicating clearly and empathetically with all stakeholders
  • Prioritising your workflow to meet key timeframes and deliver a seamless experience
  • Collaborating with internal teams and external partners to deliver proactive case management
  • Providing high-quality customer service to employers, injured workers, and legislative authorities through compliant, efficient, and timely support
What You'll Bring
  • A passion for people and a proven track record in delivering exceptional customer service
  • Strong communication skills – you know how to listen, engage, and resolve issues effectively
  • A team-focused attitude with the ability to thrive in a high-volume, fast-paced environment
  • Empathy and compassion for those navigating complex, often emotional situations
  • The ability to analyse information and make sound, timely decisions
  • Experience in Workers Compensation or Personal Injury claims is highly regarded
  • Allied Health background? That\'s a bonus
Why You'll Love Working at Suncorp

When you join Suncorp, you're not just taking on a job — you're embarking on a career with a company that values your growth, well-being, and success. Here's what we offer:

  • Competitive salary + performance-based incentives
  • Leave Benefits: Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
  • Hybrid Working: Work where you thrive with our flexible blend of on-site and at home work arrangements
  • Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
  • Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more, plus offers from over 400 top retailers
  • Reward & recognition programs: We celebrate your hard work and achievements
  • Career Development: We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential
  • Reputable Employer: National, trusted company with an inclusive and diverse workplace

Note: Specific benefits may vary depending on the role, level, and location. For more on our employee benefits, please refer to the official benefits information.

Ready to make a difference?

If you\'re looking for a rewarding role where you can contribute to real outcomes for real people, this is your chance. For more information or to request support or adjustments throughout the recruitment process, please reach out to glenn.stephens@suncorp.com.au for a confidential chat.

Chase the sun. Apply online today — your future at Suncorp Group awaits

Advertised: 02 Sep 2025 AUS Eastern Standard Time
Applications close: 14 Sep 2025 AUS Eastern Standard Time


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