IT Support Analyst

About Collins Foods Limited

Collins Foods is an ASX listed entity proudly employing over 21,000 people globally. With a vision to be the World's Top Restaurant Operator, we operate KFC and Taco Bell restaurants in Australia, Germany and the Netherlands.

The Role

As an IT Support Analyst, you will be at the forefront of our IT operations, supporting a vast network of over 5,000 endpoints across multiple countries. We can accommodate a flexible start date based on your restaurant requirements.

This role offers you the opportunity to:

• Innovate and Drive Change: Work with cutting-edge technologies and have the freedom to propose and implement innovative solutions that enhance our IT infrastructure and services.
• Global Impact: Manage and support IT systems that span multiple countries, ensuring seamless operations and connectivity for our teams worldwide.
• Autonomy and Ownership: Take charge of IT projects and initiatives, from planning through execution, and make a tangible impact on our business operations.

Key Duties and Responsibilities

• Provide first- and second-level technical support to end users and restaurants, covering hardware, software, mobile devices, network, and access issues.
• Troubleshoot and resolve network issues, including DHCP, DNS, and Meraki network devices.
• Manage and maintain user accounts, permissions, and access rights using Active Directory, Intune, and Azure/Entra.
• Provision, configure, and support mobile devices using Intune.
• Support office equipment, video conferencing systems, and peripherals to ensure smooth operation.
• Provide IT support for executive staff, including device setup, troubleshooting, and maintenance.
• Maintain training equipment, laptops, iPads, and loan devices, ensuring they are configured, updated, and available as needed.
• Assist with end-user computing (EUC) initiatives, including desktop and device management, software deployment, and system upgrades.
• Work autonomously on IT projects and improvement initiatives, from planning through execution, ensuring timely delivery.
• Identify opportunities for process improvements, innovative solutions, and enhancements to systems, workflows, and user experiences.
• Think creatively to solve complex IT problems and implement effective solutions.
• Document solutions, create knowledge base articles, and contribute to process.
• Ensure compliance with IT security policies in day-to-day support activities.
• Provide clear, professional communication to ensure effective support and user satisfaction.

About You

• Demonstrated experience in IT support across hardware, software, mobile devices, networks, and end-user computing.
• Hands-on experience with Windows 10 LTSC and Windows 11 desktops/laptops.
• Experience with network troubleshooting, including Meraki, DHCP, and DNS.
• Experience managing user accounts, permissions, and access via ADUC, Intune, and Azure.
• Experience provisioning and supporting mobile devices using Intune.
• Knowledge of IT infrastructure, office equipment, video conferencing, and executive device support.
• Familiarity with IT Service Management (ITSM) processes.
• Familiarity with IT project delivery & end-user computing initiatives.
• Experience supporting retail, fast-food, or QSR operations is desirable.

 Why join us at Collins Foods?

Our mission at Collins is Restaurants Done Better. We have an obsession for raising the bar on what people think a restaurant experience should be. More Human. More Sustainable. More Digital. More Fun. In addition to working with iconic international brands, there are many advantages to joining the Collins Family. As part of your valuable contribution, you will be rewarded with:

• Competitive remuneration + short-term incentive bonus program
• Access up to 13 paid "Recharge Days" per year. That's a 4-day working week every 4 weeks 
• Ownership Share Plan 
• Have the autonomy to propose and implement innovative solutions that drive business success.
• Flexible working arrangements, including WFH options 1-2 days per week. 
• Access to continuous learning opportunities and a clear path for career advancement within a growing global company.
• Early access to long service leave after 7 years tenure
• Commitment to 25% energy reduction by 2026
• Be part of a supportive and dynamic IT team that values your contributions and fosters professional development.

 If you are looking for more information or would like a full copy of the position description, please contact the Talent Acquisition

 Team 

Please note, the successful applicant/s will be required to undertake pre-employment screening tests which may include a National Police Check and qualifications checks.

CFL is committed to creating a diverse and inclusive environment where everyone feels they belong. We are proud to be an equal opportunity employer, and as such, all applicants will receive equal consideration for employment for which they qualify, including the option of flexible working arrangements where applicable.