Tenant & Leasing Officer

5 days ago

Melbourne, Victoria, Australia Humankapital Full time $90,000 - $120,000 per year
  • Real Estate & Property
  • Leasing
  • VIC Other

  • Permanent / Full Time

  • Fast-paced, agile environment

  • Dynamic, high-volume portfolio
  • Customer-centric with a service mindset

About the company

Our client is a highly successful organisation that manages over $1 billion worth of infrastructure assets across Australia. They collaborate with some of the world's top facilities management providers to fulfill the needs and requirements of their clients and the end-users of their facilities.

About the role

We require a dynamic Tenant and Leasing Officer, to support the team in managing the lease lifecycle from negotiation to administration, to ensure smooth operations and tenant satisfaction of 50 retailers in a large busy transportation hub in Melbourne CBD. This position is a vital link managing key internal and external stakeholder relationships and is the primary point of contact for tenants.

The key responsibilities of this role include:

  • Assist in the negotiation of property related contract and lease negotiations
  • Ensure all lease and applicable documentation is fully executed and maintained
  • Effectively manage positive customer relationships with tenants to encourage retention and satisfaction
  • Address any queries, complaints and requests of tenants promptly and efficiently
  • Manage tenant maintenance requests and follow up
  • Monitor and manage rental arrears
  • Collate data and compile reports
  • Oversee property register
  • Process annual reviews and outgoing recoveries on a timely basis, ensuring leasing processes and agreements are compliant with contractual obligations
  • Conduct lease/property inspections to oversee presentation, safety standard compliance and maintenance of property assets, ensuring high standards are maintained
  • Create a safe and healthy work environment for all employees and manage risks as reasonably practical for all employees, retailers, customers, contractors, and visitors

About you

A strong communicator with the ability to build and foster key relationships, you will be adaptable and resilient working in a very agile and fast-paced environment. If you like diversity in your role, where no two days are the same, and your constantly balancing competing priorities, and problem solving, then you will thrive. We also require:

  • Qualification in property or facilities management.
  • Demonstrated experience in a commercial retail property management role, including a solid understanding of commercial leasing practices, legislation, procedures, and terminology.
  • High attention to detail
  • Sound knowledge of project coordination, budget management, contract negotiation and administrative fundamentals.
  • Exceptional customer service and problem-solving skills
  • Ability to work independently or collaborate in a team environment.

If this sounds like your next opportunity, please click APPLY.

This is a permanent, full-time role contracted till June

If you would like more information, please call Sarah on or email

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