Technical eCommerce Specialist

2 weeks ago

South Melbourne, Victoria, Australia frank green Full time $90,000 - $120,000 per year
Your New RoleYour Day to Day
  • Liaise with internal and external stakeholders (global teams, marketing, creative, IT, developers, platform partners, and agencies) to recommend site features, and usability and resolve technical issues and improvements.
  • Develop and implement a disciplined system of UAT, Feedback and QC for both front and back-end infrastructure.
  • Maintain up-to-date product listings, descriptions and product ranking/concentration.
  • Develop and maintain product plans with product teams to ensure new product launches and product discontinuation are actioned online.
  • Develop and maintain all customer data to ensure security, privacy and utilisation processes are appropriate and in compliance with regulations in all locations.
  • Liaise with CX teams to ensure campaigns and any website customer support and protocols are appropriate.
  • Assist with / support the development and execution of digital marketing strategies to drive traffic and sales, including SEO, SEM, social media, and email marketing.
  • Support CRM and Email campaign workflows, including briefing, testing, scheduling, and reporting (Klaviyo or equivalent).
  • Produce post-campaign performance reports and ongoing dashboard insights across key eCommerce KPIs.
What You Need
  • Considerable eCommerce experience in a technically focused role.
  • Deep knowledge of Shopify Plus, including multi-store and multi-region functionality.
  • Experience with key platforms including Klaviyo, Google Analytics (UA + GA4), Yotpo, and CMS tools.
  • Strong understanding of SEO, CRO, tagging, HTML, and general digital infrastructure.
  • Track record of owning campaigns end-to-end with tight deadlines and cross-functional input.
  • Adept at project coordination and problem-solving under pressure.
  • Excellent attention to detail with a user-first mindset and a bias for action.
  • High-level documentation and knowledge-sharing skills.
The Perks:
  • Dog-friendly offices.
  • Staff discounts on frank green products.
  • Learning and development budget to grow your skills.
  • Birthday leave, take the day off to celebrate you
  • Generous parental leave.
  • Hybrid work environment.
  • Fun, inclusive events and team celebrations.
Our Culture:

frank green

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