eCommerce Specialist

Kogan.com — South Melbourne, Victoria, Australia

Join to apply for the eCommerce Specialist role at Kogan.com. This role focuses on the visual merchandising of the product range on our websites and improving navigation and discoverability for customers.

Reporting to the Head of Marketing Content & Merchandising, you will work closely with the Purchasing team to develop a deep understanding of product categories through market research and data analysis to create an optimal shopping experience.

Please note: In this role you will be known internally as an Online Merchandising Specialist.

• Managing online visual merchandising in line with brand guidelines for the Kogan.com website and its subsidiary websites (Kogan.com, Dick Smith & Matt Blatt) including digital marketing campaigns
• Building knowledge of categories and how customers shop them through online research, collaboration with the Purchasing team, and analysis of Google Analytics and other web data
• Researching product specification requirements in all categories to set standards of product information to source from suppliers
• Working closely with the Purchasing team to implement product merchandising best practices and quality control processes
• Performing ongoing maintenance and updates on site, including navigation, search optimization, category and product page updates, to keep content fresh and aligned with promotions and seasonal trends
• Conducting customer and competitor research to build best-in-class category merchandising
• Analyzing visitor browsing, purchasing behavior, and customer journeys across channels and devices to ensure visual communication keeps customers at the forefront
• Supporting data analysis to drive business decisions and inform product strategies, including regular reporting and research
• Partnering with Purchasing, Marketing, and Engineering teams to support website improvement initiatives
• Continuously seeking opportunities to improve website content, functions, and processes in collaboration with the broader business

• University Degree in Marketing, Communications or similar
• Experience in Online Merchandising, Digital Marketing, Website Layouts, Category Management or CX functions; preferably in Retail or eCommerce
• Passionate about understanding consumer behavior and improving customer experience
• Strong analytical skills with the ability to work in detail and make data-driven recommendations
• Experience with web analytics tools (e.g., Google Analytics) is preferred
• Exceptional multitasking abilities with the capacity to manage a high volume of tasks
• Proficient in Microsoft Excel (VLOOKUP and pivot tables); technical aptitude will be tested
• Inquisitive and ready to be challenged, with a willingness to work hard to deliver a superior product

• Collaborate with a team solving important challenges and shaping eCommerce in Australia and New Zealand
• Ownership, autonomy, and minimal red tape in your role
• Empowerment to achieve positive outcomes and real impact
• Be at the forefront of the eCommerce industry as a pioneer in Australia
• Opportunity to contribute strategically at HQ
• Comprehensive benefits including Kogan First Membership, team discounts, Health & Wellness program, Learning & Development, and more

To apply, upload your CV and a cover letter outlining your interest and how you can help grow the Kogan business. A tailored application showing knowledge of Kogan.com will be favored. All new candidates may be asked to complete testing as part of the process. All new Kogan.com team members are required to undergo a National Police Record check and must have full-time Australian working rights.

About Us: We're Kogan.com, pioneers of eCommerce in Australia, offering rewarding careers where you build your skills and impact the business.

Heads up: vacancy close dates are subject to change. Applications are assessed as they are received.