Duty Manager

3 days ago

Knoxfield, Victoria, Australia Infinite Care Pty Ltd Full time $70,000 - $120,000 per year

Infinite Aged Care is a progressive residential aged care provider with 17 established care homes across Queensland, New South Wales, South Australia & soon to be Victoria. Boasting over 30 years' experience in the sector With its operational head office located on the Gold Coast and close to 3,000 employees nationally our company's core mission is to #MakeAgedCareGreat for all our residents, their families, our employees and the communities in which we operate by committing to delivering consistent high-quality care, inclusive cultures and best in class operations every day

Step into Leadership at Infinite Care's Brand-New Knoxfield Home

Imagine starting your day in an architecturally designed, 5-storey residential aged care home. With panoramic views of the golf course, nature reserve and stretching to Melbourne's skyline, your day begins with both purpose and perspective.

From the moment you arrive, you'll be at the heart of creating a smooth, supportive and connected environment for both residents and staff. Every day brings variety, collaboration and meaningful impact.

We are currently seeking 3 unique individuals who can work across 7 days on am and pm shifts, full time.

A day in the life could look like:

  • Walking through the home to ensure everything feels welcoming and safe.
  • Reviewing staffing allocations, responding to sick calls and filling gaps to ensure care continuity.
  • Checking in with each department; clinical, cleaning, catering, laundry, maintenance and engagement teams to make sure the day flows seamlessly.
  • Attending meal services, ensuring dining rooms are set, compliance is followed, and our residents enjoy a positive experience.
  • Hosting the Heads of Department meeting (or chairing in the GM's absence) to keep everyone aligned.
  • Overseeing new admissions and discharges, which includes checking rooms are ready, as well as supporting families with transitions.
  • Jumping in where needed and leading by example.
  • Handling feedback and resolving issues promptly, always logging and closing the loop.

This role is about being present, visible, and hands-on in a modern, purpose-built environment, where leadership is lived through action and connection.

If you have:

  • Excellent communication skills.
  • Strong organisational and leadership skills.
  • Ability to handle resident concerns and resolve issues efficiently.
  • Attention to detail.
  • Time management and prioritisation skills.
  • Strong customer service focus is essential.
  • A leadership background in hospitality, retail, clinical, workforce management of even transport & logistics.
  • Available to work am/pm, weekdays and weekends.

Why work for us?

  • Strong mentorship and support from an experienced rostering/workforce optimisation team.
  • Employee Referral program that enables you to earn extra income tapping your local networks.
  • Support for flexibility, including a hybrid work arrangement.
  • A collaborative, down-to-earth team culture where people truly care.
  • Grow with us – we are rapidly expanding
  • We are not your average aged care provider – help us Make Aged Care Great and make a real difference in people's lives.

Benefits

  • Fitness Passport to access discounted fitness and wellbeing sessions.
  • Discounted Health Insurance.
  • Access to in-house and online training programs - FREE to all employees.
  • Access to our EAP and Flare (employee discounts).
  • Work-Rite Micro professional development - FREE to all employees.

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