Service Coordinator Individual Support- Bundaberg

3 days ago

Bundaberg, Queensland, Australia CatholicCare Central Queensland Full time $213,120 per year
  • Are you passionate about making a genuine difference in the lives of other people?
  • $ 40.50 per hour - Above award rate plus generous salary sacrificing benefits to increase your take-home pay.
  • A varied and interesting role with an established and respected community organisation.

About CatholicCare Central Queensland

CatholicCare Central Queensland is a leading community service provider local to Rockhampton. Specialising in the delivery of a wide range of quality social services including aged care, disability care, counselling, psychology, family relationship support and mediation and domestic and family violence response, CatholicCare Central Queensland offers diverse and rewarding careers in busy and dynamic environments.

Primary Objective

As a member of the Individual Support Team, the Service Coordinator is responsible for ensuring services are efficiently delivered to clients of CatholicCare Central Queensland. The primary objective of this role includes.

  • Building, reviewing, and maintaining an effective service schedule in line with relevant legislation, organisational guidelines and client demand.
  • Acting as a primary contact officer and assuming service delivery responsibilities for an identified cluster of clients.
  • Provide responsive line management to support workers including performance management, ensuring adequate training and completion of relevant competencies.
  • Act as a primary contact between support workers and the organisation ensuring the Individual Support Team Leader is across all matters in a timely manner.
  • Providing a high-quality customer centered service in a prompt and effective manner.
  • Taking part in a shared on-call roster to ensure scheduling cover

Qualifications and Experience

  • A relevant qualification or alternatively extensive experience in the aged care or community care sector
  • Demonstrated experience managing teams
  • Previous scheduling experience (desired); and
  • Current C or CA class driver's license (QLD)

Core Competencies

  • Strong communication skills, both verbal and written
  • Ability to work in a high pressure, fast paced work environment
  • Sound computer skills including proficiency in the MS Office Suite and corporate systems
  • High level of problem solving skills
  • Demonstrated substantial level of customer service proficiency
  • Demonstrated high level of experience in conflict resolution and the ability to navigate difficult conversations.

The successful candidate will also be required to demonstrate entitlement to work in Australia, and to disclose any pre-existing injury or disease which may be adversely affected by undertaking the inherent requirements of the position.

This position requires the completion of an Australian Federal Police check, an NDIS disability worker screening check, and attainment of a Blue Card for working with children, prior to commencement.

To apply for this position, please submit the following documents:


• Your current resume


• A cover letter clearly addressing each core competency.

Please note: Early applications are encouraged as shortlisting and interviews may occur during the advertising period.

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