Support Worker, Living

Position: Support Worker, Living & Community (Psychosocial)

Type: Casual & Part Time

Location: Dulwich Hill NSW, and surrounding suburbs.

About Us

Golden Heart Services is a thriving organisation dedicated to making a meaningful impact in the disability support industry. Our goal is to be a well-known and trusted provider by delivering top-quality support services and enhancing the lives of our customers living with a disability and their families. This is an exciting opportunity to contribute to our mission and play a vital role in the success of our organisation.

Our Mission & Values

At Golden Heart Services, we believe in creating a community where everyone shines bright—spreading kindness, empowering individuals, and making a meaningful difference, one golden-hearted moment at a time.

About the Role

This position is ideal for someone with a strong interest in psychosocial disability, trauma-informed care, and recovery-oriented practice. You'll play a key role in shaping inclusive, person-centred support that empower individuals to thrive—particularly those with complex mental health needs.

Key Responsibilities

• Provide support that ensures the customer is center of their decision making and enable them to achieve the desired outcomes of their plans, goals and aspirations in partnership with their families and carers.
• Manual Handling, assist clients with mobility and transferring, using appropriate lifting techniques.
• Assist clients with daily personal hygiene, including bathing, dressing, grooming and toileting.
• Monitor and report changes in clients' health and wellbeing to relevant health professionals and management
• Administer medication as prescribed and keep accurate records
• Assist clients with meal preparation and feeding
• Assist with household task such as cleaning, laundry and shopping
• Accompany clients to appointments, social activities, and community event.
• Facilitate clients' engagement in hobbies, interests, and community programs
• Implement individual support plans and behavior management strategies.
• Maintain accurate and up to date records of clients' activities, progress and any incidents
• Complete daily reports, shift notes and communicate effectively with teams' members and management
• Advocate for clients' rights and needs within the community and service environment
• Assist clients in developing life skills and independence, including money management, cooking, and personal organisation
• Encourage and support clients in setting and achieving personal goals.
• Develop appropriate, supportive working relationships with customers and their families/carers.
• Ensure that supports are provided in accordance with the National Disability Services Standards and other relevant legislation and are active in advocating the rights of people with a disability.
• Work collaboratively with other support workers, health professionals, and family members

Experience

• Previous experience in a similar role within the disability sector, preferably in Supported Independent Living (SIL) and Community settings.

Skills & Competencies

• Customer service focused
• Communication
• Patience & Resilience
• Attention to detail
• Teamwork
• Time Management
• Technology

Licences, Clearances and Registrations

• NDIS Worker Check
• Working with Children Check
• Provide First Aid (HLTAID011)
• Provide CPR (HLTAID009)
• Australian Drivers Licence
• Evidence of Covid19 Vaccination Status
• NDIS Worker Orientation Module "Quality, Safety and You" Certificate
• Vehicle with Comprehensive Car Insurance.

Desirable

• Certificate III, IV or Diploma in Disability
• Certificate in Mental Health
• Diploma in Community Services
• Peer Support

To apply, please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for this position. We thank all applicants for their interest; however, only those selected for an interview will be contacted.