Intake and Assessment Worker

• Full time / 0.8 FTE
• Fixed-term to 30th June 2026
• SACS Level 3
• Preston based

Join one of Victoria's biggest community health providers with great work culture. Make a real difference to the lives of carers by contributing at leadership level, ensuring effective and efficient service delivery. A full-time role based at Preston, Victoria with options to work up to 40% time from home.

YOUR NEW ORGANISATION

Holstep Health (formally known as Merri Health and Banyule Community Health) is a new chapter in delivering high quality health carer and support services to our communities and is one of the largest community health services in Victoria.

Holstep Health and its consortium partners (Alfred Health, Grampians Health Services, Barwon Health, Bendigo Health Care Group, Goulburn Valley Family Care Inc. and Uniting (Victorian and Tasmania) Ltd.) are responsible for Carer Gateway in Victoria. Carer Gateway is an Australian Government's initiative to support Carers, who can be parents, partners, spouses, young people and children, other family members, friends or neighbours. A carer provides support to someone who needs help managing at home or in the community because they are ageing, living with disability, a mental illness or a chronic medical condition.

YOUR NEW ROLE

Reporting to the Team Leader or Senior Assessment and Planning Officer, the Intake and Assessment Worker is responsible for assisting carers with urgent needs by undertaking assessments, providing information, help them navigate services and facilitate brokerage. The Intake and Assessment Worker will also be responsible to handle inbound and outbound calls and attends to client queries sent via email or client management system.

As an Intake and Assessment Worker, you will:

• Undertake assessments to help carers access supports or to link them in with other services.
• Undertake risk assessments, organises respite for carers utilising federal/state funding and liaises with service providers to facilitate other longer term supports.
• Undertake review of care plans to ascertain if support needs have been met and follows up accordingly.
• Assists with handling inbound and outbound calls and attends to client queries sent via email or client management system.
• Maintains comprehensive and up-to-date records and case notes in the client management system according to service standards and practices.

What You'll need to succeed

• Degree or Diploma in Social Work, Community Services or equivalent discipline.
• Minimum of two years' experience in similar role.
• Demonstrated capacity to deal with individuals, families and communities with diverse and complex cultural, emotional and social needs.
• Solid understanding of holistic, person-centred assessments, goal planning and service coordination.
• Sound knowledge of the community care sector and appropriate referral pathways.
• Great organisational and interpersonal skills, adaptability and enthusiasm.

HOW TO APPLY:

Please review the attached position description. To apply, either submit your application via the platform or email your CV and a cover letter outlining your experience to

WHAT WE OFFER:

At Holstep Health, we embrace diversity, inclusion, and flexibility, encouraging you to bring your whole self to work. As part of our team, you'll be supported in your growth and professional development. We also offer:

• Generous salary packaging
• Flexible work arrangements
• Opportunities for additional leave

To learn more, visit our Work for Us page.

Please submit the following:

• A cover letter
• Your resume (including two recent referees)
• A response to the key selection criteria (outlined in the position description)

At Holstep Health, we celebrate diversity and inclusion. No matter your background, religion, sexual orientation, age, or gender, we encourage all individuals to apply and bring their unique perspectives to our team

Applications Close: 30 Sep 2025