D365 CE Functional Consultant

Job description:

D365 CE Functional Consultant / Business Analyst

• Initial 2-year fixed term full time opportunity

• Location flexibility - WA, SA, VIC or NSW

• Hybrid supported working environment

The opportunity

Silverchain is commencing an enterprise program to modernise our digital foundations and improve the experience for our clients, carers, providers and staff. Powered by Microsoft Dynamics 365, this multi‑year transformation will bring a single, integrated platform to support care delivery at scale - advancing our role as a leading not‑for‑profit provider of home and community health services.

We've been trusted by Australians for 130 years, now with 5,800+ people caring for 150,000+ clients nationally. This role is a chance to apply your D365 expertise to work that matters - improving how care is coordinated and delivered across the country.

As a Functional Consultant / Business Analyst, you'll play a pivotal role in making this vision real. You'll work closely with business stakeholders and delivery teams to ensure requirements are understood, solutions are practical and scalable, and new capabilities are successfully adopted. This is a hands‑on role where you'll help shape processes, support design and testing, and guide the organisation through change - so our teams can deliver better care, more efficiently, to thousands of Australians.

Key responsibilities

As a 
D365 Functional Consultant / Business Analyst
, you'll bridge business needs with technical delivery in a hybrid agile environment, helping shape the implementation of our Enterprise Operations Care System by:

• Turning needs into clarity -
  capturing requirements as prioritised user stories with clear acceptance criteria, and translating legacy data structures into target state features through detailed analysis.
• Designing for simplicity and scale -
  mapping processes and crafting solutions that maximise D365 CE's out-of-the-box capability, while developing specifications that cover roles and permissioning, entity and relationship modelling, data attributes, workflows, business rules, Power Automate flows, reports, dashboards, and test scripts in close consultation with vendor teams.
• Aligning teams to outcomes -
  uniting stakeholders and vendors, navigating complexity, and using technical expertise to negotiate requirements that balance business needs with platform constraints.
• Driving quality and adoption-
  coordinating testing (sprints and UAT), triaging feedback, and showcasing D365 CE to inspire uptake.
• Keeping the engine humming -
  maintaining documentation and contributing to integration specs that ensure joined-up experiences from day one.

About you

• 5+ years as a D365 CE functional consultant / Business Analyst
  (Sales/Customer Service/Field Service/Power Platform) with strong user story and acceptance‑criteria practice
• Confident stakeholder facilitation and the ability to align diverse perspectives to practical solutions
• Microsoft certifications in D365 (Field Service, Customer Service, Sales, Health Clous, Customer Insights) and Power Platform or equivalent hands-on experience essential (See Position Description for further detail and specific certifications and experience required).
• Bonus: experience in health/aged care, rostering & scheduling, or clinical settings.

Benefits

Join a highly collaborative team, backed by a leading NFP with a clear purpose and strong support to grow your career. You'll have flexibility and the tools to do your best work - while contributing to something meaningful at national scale. Benefits include:

• Competitive salary + Super + the ability to salary package up to
  $18,550.
• Comprehensive health and wellbeing resources and support.
• Exclusive fitness and health insurance discounts (Including subsidised gym membership with participating gym partners)
• Option to purchase an extra 2 weeks leave per calendar year.
• Paid parental leave of 12 weeks.
• 17% Leave Loading.

How to apply

If you feel as though your skills and experience are a good fit to the above criteria, we would love to see your application, please click "Apply" and start your Silverchain journey.

At Silverchain Group, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.

Please note that unsolicited applications from agencies will not be accepted.

About Silverchain Group

For more than 130 years, Silverchain has been trusted to deliver exceptional health and aged care in homes across Australia. Today, we're leading our sector into the future with one clear ambition: to create a better home care system for every Australian.

Our team is diverse and dynamic - corporate specialists, nurses, doctors, allied health professionals, care experts, and a dedicated research and innovation division - working together as Silverchain, RDNS Silverchain and KinCare. Every year, we support hundreds of thousands of clients nationwide, making a real difference where it matters most: in their homes and communities.

When you join us, you're not just taking a job - you're building a career with purpose. We'll back you with training and growth opportunities so you can achieve your goals while helping us shape the future of care.