Guest Service Officer

5 days ago

Scoresby, Victoria, Australia Hyatt Place Melbourne Caribbean Park Full time $104,000 - $130,878 per year

About the Role

The Guest Service Officer creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

Your Core Purpose will be:

Reporting to the Duty Manager, the Guest Service Officer provides guests with an engaging check in and check out experience, by providing a friendly welcome. Go above and beyond to provide assistance to our guests, from directions, wake up calls, future reservations, restaurant reservations and any other guest request.

Duties include:

  • Handle guest check ins/check outs in accordance with hotel credit/cash handling policies.
  • Provide our guests with what they want at any time. Our guests will count on hosts to provide everything the gallery has to offer, whether it is food and beverages, assistance with meeting space, directions, transportation and any other guest requests
  • Handle guest issues/complaints with courtesy, empathy and sincerity.
  • On departure our Guest Service Officer will engage with the guest one last time offering a friendly farewell along with an invitation back for future stays. The GSO will assist with any guest needs from calling a taxi, or providing driving directions
  • To be able to use Opera and other property management systems
  • Handle guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
  • Ensure high standards of personal presentation and grooming.

What we are looking for:

  • Previous customer service experience
  • Previous Front Office experience in a hotel
  • Experience using Opera would set you apart from the rest
  • Passionate about creating memorable guest experiences
  • Exceptional communication skills and attention to detail
  • Demonstrated ability to provide and improve customer service with both internal and external customers.
  • A positive, enthusiastic attitude and the ability to work a flexible 7-day rotating roster

Benefits

Some of our associate benefits include:

  • Complimentary dry cleaning
  • Learning & Development opportunities
  • Complimentary and discount accommodation at Hyatt properties worldwide

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

  • Duty Manager

    2 weeks ago

    Scoresby, Victoria, Australia Hyatt Place Melbourne Caribbean Park Full time $75,000 - $77,000 per year

    About Hyatt Place Melbourne Caribbean ParkAt Hyatt Place Melbourne Caribbean Park, our approach is purposeful and uncomplicated, designed with one goal in mind. We help guests get the most out of their stay, so they can get the most out of their lives.Opened in February 2022, we have set a new standard of accommodation located in Scoresby, a mere 27...

  • Assistant Manager

    2 weeks ago

    Scoresby, Victoria, Australia Hyatt Full time $70,000 - $120,000 per year

    About Hyatt Place Melbourne Caribbean ParkHyatt Place Melbourne Caribbean Park offers a modern, approachable, and vibrant guest experience in the heart of a bustling business and entertainment district. We take great pride in our outstanding food and beverage outlets, includingArchie's Farm Restaurant & Bar, which has proudly wonHotel Restaurant of the...

  • Finance Officer

    2 weeks ago

    Scoresby, Victoria, Australia Dovida Australia Full time $60,000 - $80,000 per year

    About UsDovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.At Dovida, our mission is to support, empower, and uplift individuals by...

  • Junior Waiting Staff

    2 weeks ago

    Scoresby, Victoria, Australia Cinta Raya Full time $104,000 - $130,878 per year

    Location: Cinta Raya ScoresbyWork Type: Casual JuniorSalary: Industry award wage + penaltiesAbout Us:At Cinta Raya, we're more than just a restaurant; we're a local hotspot where great food, excellent drinks, and fantastic service come together. Our team is energetic, friendly, and dedicated to creating memorable experiences for every guest. We're looking...

  • Service Delivery Manager

    2 weeks ago

    Scoresby, Victoria, Australia Care I wish Pty Ltd Full time $85,000 - $90,000 per year

    Service Delivery ManagerSponsorship Available for the right candidate.Care I WishFull time, starting pay of $85,000 with salary review after 3 months and other benefits.About usCare I Wish is a registered NDIS Service provider that specialize in Supported Independent Living. As part of our commitment to client led and client centred care, we work closely...

  • Business Development and Intake Officer

    6 days ago

    Scoresby, Victoria, Australia Care I wish Pty Ltd Full time $75,000 - $80,000 per year

    Business Development and Intake OfficerAbout UsCare I Wish is a registered NDIS provider renowned for its commitment to delivering exemplary individualised support services. We engage participants in developing goal-oriented strategies, ensuring the highest standards of service delivery. Our dedicated disability support workers are focused on achieving the...

  • Customer Service Specialist

    2 weeks ago

    Scoresby, Victoria, Australia WSG Full time $80,000 - $120,000 per year

    About the jobAbout WasteflexThis position sits within our Managed Services company,Wasteflex, which is based in Scoresby and offers a hybrid work model. Wasteflex is a leading waste management provider and part of Waste Services Group (WSG), one of Australia's largest integrated providers of managed services, collections, specialised services, and...

  • Chef de Partie

    2 weeks ago

    Scoresby, Victoria, Australia Hyatt Place Melbourne Caribbean Park Full time $70,000 - $120,000 per year

    Opened in February 2022, Hyatt Place Melbourne Caribbean Park has set a new standard of accommodation located in the south-eastern suburbs of Melbourne, a mere 27 kilometres from the CBD. Ideally located for business and leisure travellers, the hotel boasts 171 stylish guestrooms and combines style and innovation to deliver casual hospitality and purposeful...

  • Customer Service Representative

    2 weeks ago

    Scoresby, Victoria, Australia Johnson Controls Full time $80,000 - $120,000 per year

    The CompanyJohnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of...

  • Service Engineer/Industrial Electrician

    2 days ago

    Scoresby, Victoria, Australia Manpower Australia Full time $120,000 - $180,000 per year

    About the RoleWe are seeking a skilledService Engineer/Industrial Electricianto join our team in Victoria. This role is responsible for installing machinery, providing breakdown service, and carrying out preventative maintenance. You will work closely with customers to ensure equipment operates efficiently and meets contractual guarantees.The position is...