Head Of Product Loyalty

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel  

We're looking for a Head of Product to lead and grow our Loyalty division. The Head of Product will be responsible for defining and executing technical product strategy, overseeing implementation, and leading product support operations for a flagship customer loyalty initiative within Flight Centre Travel Group's Global Leisure division.

Day to day:

• Develop and lead the technical product strategy for loyalty, aligning it with broader business objectives to deliver products that meet customer needs and enhance loyalty program engagement
• Manage the end-to-end product lifecycle, from ideation to implementation, ensuring that solutions are reliable, scalable, and focused on delivering maximum customer value
• Work closely with other product teams and stakeholders across the Global Leisure technology ecosystem to drive alignment, support integration efforts, and foster a culture of collaboration and innovation
• Utilise Objectives and Key Results (OKRs) to set, measure, and achieve impactful goals, creating a results-driven environment focused on continuous improvement and customer value
• Act as a key decision-maker and advocate for product solutions, leveraging your expertise to inform business strategy, facilitate delivery, and inspire your team to deliver world-class software products
• Keep up-to-date with technology standards, industry trends, emerging technologies, and software development best practices
• Build strong rapport and collaborative relationships across teams and departments

You'll be perfect for the role if you have:

• A minimum of 7 years in IT, delivering reliable, high-quality, and performant business solutions
• Experience and knowledge of Salesforce systems
• Demonstrated success in product management, especially within the travel industry
• Experience with Agile Development and Product Development Life Cycle (PDLC) management
• Proficient in product management processes with a strong focus on customer satisfaction
• Solid understanding of OKRs within a larger product ecosystem
• Familiarity with technologies and operations supporting application development and maintenance
• Proven ability to deliver successful technology outcomes that align with key business objectives
• Skilled at driving change and navigating industry disruption within the business
• Strong understanding of both risks and opportunities from technological disruption, with the ability to help experts minimize internal impacts
• Ability to take a consultative approach to understand stakeholder needs and requirements
• Proven skill in managing stakeholder expectations through clear, effective communication
• Capable of learning and understanding FCTG's specific technology and operational processes
• Ability to clearly articulate ideas to both technical and non-technical audiences
• Effective communicator who can influence and align stakeholders across various functions

What you will enjoy:

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life 

Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies. 

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within 

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026) 

 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Irreverence. Ownership. Egalitarianism.