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Technical Support Officer

2 weeks ago

Ballarat Central, Victoria, Australia Grampians Health Ballarat Full time $40,000 - $80,000 per year
About the RoleKey Responsibilities
  • Provide Technical Support: Respond to client enquiries, troubleshoot alarm and equipment issues, and escalate as needed.
  • Configure & Test Devices: Assist with setting up new peripheral devices and ensure they are working correctly.
  • Manage Equipment Returns: Process returned alarm units and peripheries, ensuring accurate record-keeping.
  • Dispatch Equipment: Prepare and dispatch equipment to clients and update records accordingly.
Skills & Experience
  • Excellent interpersonal and communication skills is essential.
  • Experience in computer operation and administration is essential.
  • Previous customer service experience is desirable.
  • Previous technical support experience is desirable.
  • Be able to work well individually and in a team environment.
Interested?
Culture & Benefits
  • Flexible work arrangements and purchase leave opportunities
  • Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
  • Access to Staff Fitness program
  • Staff rewards and recognition programs
Diversity and Inclusion

Grampians Health Ballarat