Customer Experience Coordinator

2 days ago

Port of Brisbane Queensland, Australia Hyne & Son Pty Ltd Full time $60,000 - $80,000 per year

About us

Hyne Group is a collective of industry-leading businesses operating across Australia and New Zealand, with a history spanning over 140 years. From its beginnings as a sawmill on the Mary River, Hyne Group has grown into a pioneer of sustainable timber product manufacturing. The Hyne Group is supported by its partnership with global timber processors, James Jones & Sons, bringing together a combined 320 years of family-owned sawmilling heritage.

The Group, which includes Hyne Timber, XLam, Rocky Point, and Hyne Pallets, serves key sectors such as construction, garden care, horticulture and logistics. Through innovative processes and sustainable practices, the Hyne Group transforms each log into high-quality products that meet the diverse needs of our customers. This holistic approach reflects a dedication to environmental stewardship and industry-leading innovation, ensuring that every centimetre of each log turns into an opportunity for excellence.

Your Next Role

We are seeking a Customer Experience Coordinator to join our dynamic team at the Port of Brisbane.

You will be the go-to person for coordinating import, export, and distributor operations while ensuring every customer interaction is positive and professional.

From handling orders and documentation to liaising with internal teams and international partners, you will keep things running smoothly and customers informed at every step.

  • All our people go home in the same condition they came to work, safety, before production.
  • Coordinate import/export and distributor operations in line with company procedures.
  • Deliver exceptional customer service through proactive communication and problem-solving.
  • Track orders, process payments, and support delivery schedules.
  • Partner with Customer Managers to anticipate customer needs and ensure seamless delivery.
  • Build trusted relationships across internal and external stakeholders.
  • Identify opportunities to streamline processes and improve service

About youYou are organised, reliable, and love keeping things running efficiently. You thrive in a busy environment and enjoy collaborating across teams to solve challenges and deliver results.

  • Strong organisational and communication skills with a customer-first mindset.
  • Great attention to detail and the ability to manage multiple priorities.
  • Confidence using Microsoft Office; experience with ERP systems (bonus).
  • Experience in administration, logistics, or coordination (preferred but not essential).
  • Eagerness to learn import/export processes — training provided
  • A positive, "be of service" attitude and a commitment to safety.

Why Hyne Timber?

As a Hyne Timber team member you will enjoy benefits such as:

  • We are proud to support our team members with: Life Leave offering the flexibility of purchasing extra recreation leave, Paid Parental Leave including 26 weeks of full pay and 52 weeks of superannuation.
  • Remote access – Hyne team members are provided laptops and smart phones to assist in improving flexibility and connection regardless of where you are.
  • Wellbeing programs – employee assistance program to support you and your immediate family with counselling and support as needed.
  • Annual salary reviews – peer and market reviewed salaries to support fairness.
  • Private Health Cover discounts – discounted fees & waiting periods waived.

To apply:  Submit your resume and cover letter addressing your suitability for this role on our website at

Questions: If you would like to discuss the position further feel free to contact us on

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