Customer Experience Coordinator

**Introduction**:
CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.

Our organisational culture revolves around purpose-driven work, strong employee engagement, and a supportive, high-performance environment. We also celebrate achievements and prioritise having fun along the way.

If you are seeking a career that unites purpose, passion, and performance, CoAct is the ideal workplace for you. Come and join us in making a meaningful difference today

**Description**:
Purpose

As Customer Experience Coordinator, you will be the first point of contact for our customers and provide administrative support to our team.

Ensuring a positive first impression, you will demonstrate your customer service and interpersonal skills with our customers and educate the local business community on the benefits of disability employment through direct promotion, business development and event coordination.

You will utilise your highly developed administration and organisational skills by ensuring the office runs smoothly and manage the coordination of day to day activities of our field based staff.

**Your key responsibilities include, but are not limited to**:
First point of contact for our customers, providing an engaging and professional service as you guide them through their prospective journey
Manage appointment scheduling, issue notifications and conduct reminder calls
Provide administrative support to customer activities i.e. resume updates
Keep accurate and timely records and maintain databases
Provide post placement support to customers and employers
Coordinate and maintain marketing material distribution, monthly newsletters and community support guides
Provide administrative support to the team
Office management duties

**Skills and Experiences**:
Personal Attributes

Exceptional customer service and stakeholder management skills
Excellent verbal and written communication skills and ability to adapt style to suit the audience
High level of resilience and ability to remain calm and keep a positive attitude when responding to a range of situations
Highly organised, able to multitask whilst keeping to quality standards with accurate attention to detail

Required Experience

Thrives in a target based fast-paced environment, a self-starter that can work autonomously to reach targets
Applies initiative with a strong problem-solving orientation, continuously seeks ways to find further opportunities to add value
Able to work effectively and collaboratively in a team
Exceptional ability to build employer relationships and confident in approaching businesses using cold call techniques and warm leads
High level of computer literacy, ability to interpret and communicate reporting information

Desirable Experience

Joining Our Incredible Team

Join our award-winning team at CoAct - a highly successful, for-purpose organisation that has been recognised as an employer of choice and named Employer of the Year in 2019 and 2021. At CoAct, we prioritise employee engagement and are passionate about our cause, which is reflected in our strong relationships with partners and impressive growth.

As a CoAct team member, you'll enjoy a range of benefits, including:
Salary packaging
Health and wellbeing allowance
Additional wellbeing leave (on top of your annual and personal leave entitlements)
You'll also benefit from corporate health insurance discounts.

Join us and be a part of a team that makes a real difference.

Your Next Steps