Operations Manager, VIC

The Organisation
Homewell is a trusted boutique community care provider, proudly serving Melbourne's North and Northwest for over 30 years. Known for their strong community ties, Homewell delivers aged and disability care that's genuinely person-centred.

At Homewell, you're not just part of a team - you're part of a values-driven community that recognises your contributions and supports your growth. Backed by the support of Kinyara Health, Homewell is on an ambitious growth journey, driven by a clear mission to deliver high-quality in-home care and expand our impact in the community.

The Opportunity
Reporting to the people-centric General Manager, The Operations Manager will demonstrate purpose-driven leadership to enhance the performance, development, joy, and agility of the Homewell team, concepting and executing clinical and complex service offering strategies to achieve best outcomes for the Homewell community and further strengthen positive impact and industry reputation as a trusted partner.

Building on a strong foundation and working collaboratively to drive delivery of exceptional client and team outcomes, satisfaction, and growth across all service delivery streams, the Operations Manager's key focus is to support and enable a team of subject matter experts, ensuring Homewell clients live at home longer, meet their goals, and achieve their dreams.

The key areas of responsibility for the role include:

• Continuous improvement of client and employee experience through internal collaboration, ensuring service excellence and innovation is practised and all relevant quality standards are consistently met or exceeded.
• Acting as an authentic and inspirational growth leader to a high-performing, outcome-focused team, fostering a high-engagement, values-led culture of performance and accountability, removing barriers
• Enables scale of clients benefiting from Homewell's support and engaging with external stakeholders to increase and improve Homewell's connection with the community.
• Contribute to workforce planning and strategic initiatives to support the attraction, engagement, and retention of staff, with a focus on providing a great employee experience from onboarding to offboarding.
• Lead and manage the commercial aspects of the business to achieve exceptional financial performance.
• Provide a safe and supportive work environment, collaborating with the Quality team to address any gaps or identified improvements, promoting learning implementation from complaints and feedback, and ensuring compliance with all relevant legislation

About You
Homewell is seeking a leader with experience in the provision of community care services (NDIS or Aged Care), or health and human services, and knowledge and understanding of the relevant governing bodies. The successful profile presents with an innate understanding of how to build rapport of a diverse and remote workforce and enhance team engagement and performance through empowerment and developing a culture of recognition, inclusivity, and accountability.

The Operations Manager is commercially astute with a growth mindset and background in identifying opportunity and business growth, with a focus on retention, wellbeing, and utilisation. Protective of service quality excellence, the Operations Manager has a track record of mitigating risk, is solutions-focussed, and works collaboratively, cultivating enduring internal and external stakeholder relationships.

What's on Offer
As part of the wider Kinyara Health organisation, you will be joining a values-led organisation, where all stakeholders 'lead with heart' with every decision made. The Operations Manager position offers an opportunity of support, industry knowledge, and scale, where your passion for leadership and the sector is potentialised and excelled. An attractive remuneration package and benefits will be offered to the successful applicant.

How to Apply
Hayley Thorpe is leading the search for this role. For a confidential discussion or role related questions, please reach out via To apply, please submit your current CV via the link.

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