Disability Client Liaison/OHS

Disability Client Liaison/OHS

This position is primarily responsible for ensuring the delivery of high-quality, person-centred, recovery-oriented services to NDIS clients. This includes developing and implementing care plans and ensuring support services are delivered accurately from a clinical perspective. There is also a component of the role that involves maintaining Occupational Health and Safety (OHS) management processes to ensure a high standard of workplace health and safety culture.

Client Liaison Responsibilities

• Engage in the intake of new clients, complete risk assessments, and develop support plans.
• Liaise with scheduling to match support workers to clients.
• Monitor service delivery and guide support workers in the provision of support.
• Assist in the oversight, investigation, and notification of incident reports.
• Create service agreements, undertake client reviews, and update the company CRM.
• Provide feedback to management on areas for improvement and recommend the implementation of enhanced processes.
• Collaborate with clients to identify and implement value-added services.
• Submit monthly reports to the NDIS Commission regarding regulated restrictive practices.
• Assist with other ad-hoc tasks as required.

Occupational Health and Safety Responsibilities

• Maintain and evaluate risk management policies and programs.
• Monitor and audit workplace compliance to ensure safe and healthy working conditions.
• Monitor, and operate OHS processes and checklists.
• Advise staff members on correct protocols and service delivery based on OHS legislative obligations in accordance with current legislation.

Specialist Capabilities

• Clinical Support Plan Implementation: Expertise in ensuring the accurate and effective implementation of health and allied health support plans. This involves collaborating closely with participants and their allied health practitioners to ensure access to necessary care and practical application of plans, knowing when and how to seek further advice.
• Mealtime Management: Guiding staff in the safe and enjoyable implementation of participant mealtime plans. This includes vigilance for swallowing difficulties or other eating challenges and prompt intervention when issues arise.
• Medication Management Oversight: Ensuring staff adherence to medication plans, current guidelines, and the appropriate use of aids and methods for safe medication administration.
• Positive Behaviour Support (PBS) Implementation: Supporting staff to work with participants and behaviour support practitioners to effectively implement PBS plans, fostering a better understanding and adaptation of participant behaviours.

Ideal Applicant Qualifications

Candidates for this role should possess a blend of formal qualifications, specialised training, and practical experience to effectively oversee high-intensity NDIS support clients and staff.

Essential Qualifications/Experience

• Certificate IV in Disability (or equivalent) or;
• Diploma of Community Services (or equivalent) or;
• Registered Nurse (RN preferred) / Enrolled Nurse (EN) qualification or;
• Certificate III in Individual Support (or equivalent)

• Understanding of NDIS Framework:

• Solid knowledge of the NDIS Quality and Safeguards Commission's Practice Standards and Quality Indicators, particularly those relating to "High Intensity Daily Personal Activities."

• Familiarity with the NDIS Code of Conduct and relevant legislative requirements.

Highly Desirable Attributes/Skills

• Leadership and Team Management Skills: Proven ability to lead, mentor, train, and supervise a team of support workers, fostering a positive and skilled work environment within the NDIS sector, specifically managing or coordinating staff providing high-intensity daily personal activities.
• Strong Communication and Interpersonal Skills: Excellent verbal and written communication, with the ability to liaise effectively with participants, families, allied health professionals, and staff.
• Problem-Solving and Critical Thinking: Capacity to assess complex situations, identify risks, and implement effective solutions in a timely manner.
• Person-Centred and Trauma-Informed Approach: A deep commitment to participant-centred care, respecting individual choice and control, and understanding the principles of recovery-oriented and trauma-informed practice.
• Documentation and Administrative Skills: Proficiency in maintaining accurate records, support plans, and ensuring compliance with NDIS reporting requirements.
• Direct experience providing high-intensity personal care is highly desirable, as it provides practical understanding of the challenges and requirements.