Casual Guest Service Agent
5 days ago
Casual Guest Service Agent - Entry level roles available
Position Overview:
Mantra 100 Exhibition, located in the heart of Melbourne's vibrant CBD, is seeking Guest Service Agents to join the team. This exciting opportunity is perfect for a hospitality professional ready to contribute to the success of our 75-room property, offering a mix of one and two-bedroom apartments.
This role reports directly to the Duty Manager, providing a clear pathway for collaboration and professional growth.
Managed by 1834 Hotels, a leading hospitality management company with a diverse portfolio of hotels, resorts, and restaurants across Australia, we value candidates who align with our ambitious and inclusive culture.
Key Responsibilities:
Work within set budgets in relation to wage costs and ensure rosters are compiled and adjusted appropriate to demand;
Leadership of all team members and functionality within rooms division, food and beverage and management of operations in the absence of Department Managers as required;
The ability to ensure guest experience expectations are exceeded at all times;
Ensure guest feedback is recorded accurately and action any service recovery process in a prompt and efficient manner;
Assist reservations team in ensuring hotel specific standard operating procedures are adhered to;
Ensure all accounting practices and processes are achieved per hotel specific standard operating procedures;
Work closely with all departments to deliver brand standard accommodation rooms, food and beverage products and a high standard of services; and
Actively contribute towards reaching agreed hotel performance targets and objectives.
Ideal Candidate Qualifications:
- A proactive, responsible, and adaptable approach to work.
- Strong financial acumen with experience in managing operations and controlling costs, particularly in labor management.
- Proven experience in leading, developing, and mentoring a front office team.
- A commitment to excellence and a passion for delivering outstanding customer experiences.
- Excellent communication skills, capable of working effectively with both team members and other department heads.
- Ability to thrive under pressure and manage a dynamic, fast-paced environment.
- Exceptional organizational and time-management skills.
- Impeccable grooming and professional presentation.
- Solid understanding of the Hospitality Industry (General) Award and workplace safety standards.
Position Details:
This casual, part time or full-time position requires flexibility, with a spread of shifts over a 7-day roster, including weekdays, weekends, evenings, and public holidays.
For more information, visit:
Please note that only candidates with the current right to work in Australia will be considered for this role. Due to the high volume of applications, only shortlisted candidates will be contacted.
About 1834 Hotels:
1834 Hotels is a rapidly expanding network of hotels, motels, and resorts across Australia. The key to our recent growth and success lies in our exceptional staff and our commitment to recruiting individuals who align with our company culture.
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