Patient Services Officer

54 minutes ago

Townsville, Queensland, Australia d10cd95c-99fb-47a9-acc9-2a61acc68ad6 Full time $89,811 - $134,131 per year

About your new employer

Clinical Excellence

Townsville Hospital and Health Service (HHS) offers a dynamic healthcare environment with access to advanced medical practices, research, and specialised expertise. As a leading tertiary and referral service, we support professional development through complex casework, multidisciplinary collaboration, and innovative care.

Career Growth and Development

We provide structured career pathways, secondments, and training programs. Whether advancing in clinical specialties, Digital Health, or leadership, staff benefit from mentorship and strong ties with James Cook University (JCU).

Supportive Workplace Culture and Regional Advantage

Our community-driven culture promotes collaboration, inclusion, and support. We offer metro-level healthcare opportunities with a regional lifestyle—short commutes, diverse facilities, and a close-knit network.

Work/Life Balance and Lifestyle Benefits

Located in beautiful North Queensland, Townsville HHS spans vibrant rural, urban, country, and coastal communities. Staff enjoy affordable living, natural beauty, and outdoor activities in a relaxed setting.

We prioritise wellbeing through flexible work options, job security, and a family-friendly environment—combining regional lifestyle with modern healthcare benefits.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

  • Base salary range: $ $43.16 p.h. (AO3)
  • 4 to 6 weeks annual leave with 14%-17.5% loading
  • 12.75% employer contribution to superannuation
  • Plus great Salary Packaging options
  • Flexible working arrangements may be available

About your opportunity

  • Deliver exceptional person-centred customer service to patients, their families and the public, assisting and directing patients, visitors and colleagues in an effective and courteous manner.
  • Build good relationships with patients, their families and work colleagues by using strong communication and negotiation skills to understand customers' needs and deliver a service that meets their needs with adherence to policy and standards.
  • Access and utilise a wide variety of relevant patient and corporate information systems to accurately record all demographic and other mandatory patient information relative to work environment.

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary

Enquiries: Tynelle Edgerton on

Apply ONLINE: https://apply-

Applications close: 04/12/2025

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.

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