Systems Analyst

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

Join our dynamic Worldwide Support team as a Systems Analyst This is a fast-paced, client-facing role that puts your customer service skills and multitasking abilities to the test. You'll work directly with clients to tackle complex business and operational challenges, delivering smart, timely solutions that make a real impact. Backed by a collaborative local team and global support network, you'll have the tools and expertise at your fingertips to drive success and exceed expectations. If you're passionate about problem-solving and thrive in a high-energy environment, we want to hear from you

What a day in the life looks like:

• Strong customer service skills with the ability to identify, investigate and analyse processes, procedures and practices and formulate business requirements where necessary.
• Troubleshoot WMS, Windows OS, SQL Server, SSRS reports, and third-party software issues
• Manage WMS environments, configure migrations between environments, identify and evaluate inefficiencies
• Perform WMS data administration (users, menus, zones, locations, pick/put-away sequences)
• Create, adopt, implement, modify system functional solutions and enhance reports using Dashboard, SSRS, and Crystal Reports
• Using data, design and implement enhancements to customer WMS environments for internal implementation teams
• Monitor SQL performance, tune queries, and optimize indexes
• Interface with customers, IT teams, project leaders, and vendors for support and implementation
• Act as an SME to quantify and escalate issues with supporting data to ERP vendors or third parties to aid decision making.
• Mentor and develop operations team members on WMS tools and processes by creating user and training documentation

What you bring to the team:

• Degree in Computer Science, BA/BS, or equivalent
• Strong communication, listening, and relationship-building skills
• Self-motivated with the ability to prioritize tasks and manage workload
• Proficient in MS SQL, Oracle PL/SQL, and familiar with IIS and stored procedures
• Exposure to JavaScript/TypeScript, C#, HTML, XML, JSON, and OData
• Experience with Windows Server, Linux, virtualization, and basic networking protocols (TCP/IP, HTTPS, SMTP, DNS)
• Flexible for rotational on-call support; supply chain knowledge is a plus

What we do for you:

• You will be working in fast-paced and dynamic environment, with international clients and colleagues
• Attractive compensation with participation in company success
• Extensive opportunities for remote work and home office arrangements along with flexible working time models
• Numerous training and development opportunities, including programs offered by our ACADEMY
• You will have a fun, casual, and flexible work environment

Why join us?

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.

We believe the future is better when supply chains work better