Senior Housing Officer, Housing and Public Works

3 days ago

Brisbane, Queensland, Australia Department of Communities Housing and Digital Economy Full time $75,000 - $105,000 per year

Your role within Housing and Homelessness Services will support the department to provide immediate, coordinated multi-agency assistance to individuals and families experiencing or at risk of homelessness to ensure they receive the support and services needed. The work you will do helps someone every day, and that means the world to us.

You will manage complex social housing and housing assistance services delivering direct services to homeless customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community.

What you will be doing:


• Appropriately and sensitively respond to customers experiencing homelessness or who are ready to transition from supported accommodation including understanding their specific housing needs

• Approve high and very high need social housing applications and transfers, and quality assuring application assessments.

• Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.

• Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting.

• Primarily work in the field, which includes meeting with customers who are rough sleeping. Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Regional roles may involve intra-state travel overnight. 

• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

What we are looking for

We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.  It is recognised that everyone is a leader regardless of classification level. Refer to the Team Leader stream of the Leadership competencies for Queensland framework to understand the expectations for this role.

The skills you will need include being able to:

• Actively work to understand customers and stakeholders, encouraging a strong customer-focus and building understanding of customer perspectives within the team.

• Demonstrate a balanced approach to managing conflicting demands and comfortably handle risk and uncertainty.

• Readily share your knowledge and experience, acting as a coach, mentor, role model and sounding board for others.

• Demonstrate clear and concise written and verbal communication, modelling open communication by actively and attentively listening to others.

• Demonstrate strong skills, knowledge and expertise in service delivery.

• Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others.

Mandatory Requirement

• Class C driver's license

• Travel will be required for this role including overnight travel

Applications to remain current for 12 months.

  • Senior Legal Officer, Housing and Public Works

    3 days ago

    Brisbane, Queensland, Australia Department of Communities Housing and Digital Economy Full time $104,000 - $130,878 per year

    Join our Legal Services Team as an PO5 Senior Legal Officer, within the Department of Housing and Public Works and make a difference every day Provide expert legal advice, support public administration, and shape legislation that impacts lives.As an PO5 Senior Legal Officer, you'll play a vital role in safeguarding the legal interests of the Department of...

  • Administration Officer, Housing and Public Works

    3 days ago

    Brisbane, Queensland, Australia Department of Communities Housing and Digital Economy Full time $60,000 - $80,000 per year

    Your role within Housing and Homelessness Services will support the department to provide housing assistance, homelessness support services, local government support and advice, state and regional planning, public works building and design and industry regulatory reform. You will be working in a team focused on driving organisational improvements to enhance...

  • Senior Housing Officer

    3 days ago

    Brisbane, Queensland, Australia Department of Housing and Public Works Full time $90,000 - $108,000 per year

    • Approve high and very high need social housing applications and transfers, and quality assuring application assessments.• Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.• Represent the department in appeals and...

  • Program Officer, Housing and Public Works

    3 days ago

    Brisbane, Queensland, Australia Department of Communities Housing and Digital Economy Full time $76,000 - $104,000 per year

    Join our dynamic team as an AO5 Program Officer in the Service Modernisation Program, Information and Digital Services, playing a key role in transforming how housing support services are delivered across Queensland. Your work will directly optimise digital services, empowering staff and enhancing support for Queenslanders in need.To support the Securing our...

  • Senior Project Officer, Housing and Public Works

    3 days ago

    Brisbane, Queensland, Australia Department of Communities Housing and Digital Economy Full time $80,000 - $120,000 per year

    Your role within Housing and Homelessness Services will support the department to enable and support front-line delivery of housing services for Queenslanders through the design of service delivery frameworks, simplified operational policy and businesssolutions to create an effective and integrated service delivery environment. The work you will do helps...

  • Housing Officer

    2 days ago

    Brisbane, Queensland, Australia Community Housing Ltd Full time

    Contribute to a world without housing povertyPermanent full-time role offering excellent development opportunitiesMowbray location with competitive salary + other benefitsAbout UsCommunity Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector.We are committed to addressing housing issues...

  • Manager, Housing and Public Works

    3 days ago

    Brisbane, Queensland, Australia Department of Communities Housing and Digital Economy Full time $96,000 - $124,000 per year

    Your role within Policy, Performance and First Nations will support the department to improve performance and achieve better outcomes for the State through the setting up and delivery of the departments and Government's long-term strategic reform agenda and objectives. The work you will do helps someone every day, and that means the world to us. Strategic...

  • Housing & Communities Officer

    3 days ago

    Brisbane, Queensland, Australia Bric Housing Full time $80,000 - $104,000 per year

    Ready to be part of a growing team that makes a meaningful impact? If you are passionate and driven by helping others overcome challenges to build stability and a sense of belonging, this opportunity is made for youHousing & Communities Officer – Empower Lives Through Social and Affordable HousingBRIC Housing- Spring Hill QLDPart Time/Full Time...

  • Senior Procurement Officer, Housing and Public Works

    3 days ago

    Brisbane, Queensland, Australia Department of Communities Housing and Digital Economy Full time $80,000 - $124,999 per year

    Join our dynamic team as an AO6 Senior Procurement Officer in the General Goods and Services team at, Queensland Government Procurement, to drive impactful change through strategic planning, analysis, and procurement innovation Collaborate with diverse stakeholders to shape the future of supplier performance and market successAs an AO6 Senior Procurement...

  • Housing Support Worker

    3 days ago

    Brisbane, Queensland, Australia Mangrove Housing Full time $60,000 - $80,000 per year

    Mangrove Housing is a client focused, innovative and flexible not-for-profit organisation providing services to the community housing and homelessness sector.  Our mission is to make a positive difference in the lives of our clients and communities by working within a range of networks and partnerships to provide quality housing and support services.  We...