Administration Officer, Housing and Public Works

3 days ago

Brisbane, Queensland, Australia Department of Communities Housing and Digital Economy Full time $60,000 - $80,000 per year

Your role within Housing and Homelessness Services will support the department to provide housing assistance, homelessness support services, local government support and advice, state and regional planning, public works building and design and industry regulatory reform. You will be working in a team focused on driving organisational improvements to enhance customer service by analysing performance, operational, and customer data to generate insights that improve frontline service delivery and foster a deeper understanding of our customers' needs.

Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.

You will be responsible for providing support in the areas of administration, human resources, finance and records management.

What you will be doing:

• Provide general administrative support and developing and maintaining administrative procedures and systems to assist the team to function effectively.

• Implement and administer departmental information systems, including those relating to financial, human resource management, correspondence, records management and plant and equipment.

• Undertake administrative functions associated with personnel matters and provide comprehensive, accurate human resource information as required.

• Provide high quality support using a range of software packages and databases to maintain and improve administration processes.

• Work collaboratively to respond to customers, undertake customer interviews and assess housing applications.

• Liaise, consult and maintain effective relationships with team members, internal and external customers and other stakeholders.

• Contribute to the continuous improvement of administrative support services to deliver a timely and quality service.

• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

The skills you will need include being able to: 

• Consider wider organisational objectives when making decisions and going about your work.

• Manage priorities, meet tight deadlines, and apply attention to detail to deliver consistent quality service with minimal supervision.

• Demonstrate clear and concise written and verbal communication and you work collaboratively with others in a team environment.

• Demonstrate strong skills, knowledge and expertise in providing administrative support.

• Act professionally at all times and adopt a principled approach by adhering to public service values including the Code of Conduct, taking responsibility for accurate completion of work.

Applications to remain current for 12 months

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