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Senior Quality and Service Improvement Specialist

2 weeks ago

North Altona, Victoria, Australia Toyota Full time $90,000 - $120,000 per year
Oh what a feeling We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs and our annual Women's Conference. Together, we are Toyota Toyota Motor Corporation Australia is well-recognised for offering:
  • Fully maintained motor vehicle including insurance and fuel
  • % superannuation with subsidised income protection, life and total disability insurance
  • Annual contribution to your private health insurance worth over $2,000
  • Significant family vehicle lease and purchase discounts
  • Flexible hours and workspaces, with a hybrid of working from home and in the office
  • Wellness facilities – free onsite gym, end of trip facilities
  • Free car parking and discounted onsite cafe
  • days paid domestic and family violence leave
  • Genuine career development: promotions, rotations, study assistance, paid study leave and paid professional membership
  • Paid volunteer days to support your community and matched giving program
  • weeks paid primary carers leave, 8 weeks paid parental leave for secondary carers and Superannuation paid on unpaid Parental Leave
  • Access to Toyota's RewardsHub – explore, manage and customise your benefits to suit your lifestyle
What you'll contribute to The Quality and Service Division is responsible for planning, coordination, and execution of customer first activities including customer support, service operation foundations and training, in-field product performance and support, warranty, quality planning and engineering in order to retain customers for life through optimised experiences, services and products to grow the market, contribute to profitability objectives and strengthen the Toyota brand The Senior Quality and Service Improvement Specialist is primarily responsible for coordinating the management and improvement of TQS Advanced initiatives and tools in order to ensure that the programs and tools continue to meet TMCA and Dealer network expectations. The role is also responsible for developing new initiatives and tools to further improve dealer business efficiency and to ensure that the desired service business outcomes continue to be delivered by the Dealer network This role is based in Altona and is on a permanent basis How you'll make an impact
  • Lead the implementation and improvement of quality and service systems, ensuring alignment with Toyota's operational standards and objectives.
  • Act as a key liaison between Quality, Service, regional teams, and the Dealer network to support program integration, issue resolution, and performance reporting.
  • Provide expert guidance to managers on quality standards, driving consistent continuous improvement (Kaizen) practices and dealer capability uplift.
  • Analyse performance data, recommend countermeasures, and support achievement of service and business development goals.
  • Coordinate stakeholder forums and maintain open communication on program progress, challenges, and strategic initiatives.
  • Support supplier selection and management to ensure quality service delivery at the best cost, while ensuring compliance with all relevant regulations.
Your attributes – If this sounds like you, we'd love to hear from you
  • A degree in business or a related field, or equivalent practical experience.
  • years of experience, ideally in a complex, fast-paced environment.
  • Proven ability to engage and influence stakeholders to drive successful outcomes.
  • Strong knowledge of the automotive industry and Dealer Network operations.
  • Commercial acumen with the ability to manage projects from concept through to delivery.
Make your impossible, possible & apply today You're welcome to find out more by visiting our careers page: Applications Close on 9th July We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements Toyota is an endorsed employer for all women; check out our benefits directly at WORK We don't require a cover letter or selection criteria to be addressed Come with us and help create the future Primary Location Altona North Primary Location Altona North - 494 Grieve Parade We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.