Systems Analyst

The Opportunity
At APA, our purpose is to secure Australia's energy future. We're not doing it alone. We're doing it with our customers and communities as Australia's energy infrastructure partner, a role our unique experience and expertise positions us to play.

We now have an exciting opportunity for a System Analyst to join our Enterprise platform & Applications team on a permanent, full-time basis. This hybrid role can be based in Melbourne, Sydney, Brisbane, or Adelaide.

Enterprise platform & Applications team supports over ~50 applications for PSC, Fleet, Compliance, Governance, Risk, Learning, Legal, Collaboration and Communications.

The primary objective of this role is to provide varying degree of Functional, Technical support and System administration of these applications (mainly SaaS).

Key Responsibilities

• Provide expert functional and technical support for MS SharePoint & PowerApps and other Enterprise platforms & Applications, ensuring system reliability and performance
• Perform system administration tasks, including storage management, security reviews, user management, and regular system maintenance.
• Provide Incident & Request support, manage escalations, participate in post incident reviews (PIRs), Problem investigation, Change execution and CMDB management.
• Provide support to high performing team, backing up resources as and when required.
• Drive compliance and governance by managing ITIL change processes, user access reviews, and security best practices including vulnerability management.
• Lead system enhancements and upgrades, coordinate testing, patching, and continuous improvements to optimise performance.
• Develop and maintain procedural documentation, collaborating with stakeholders to enhance system efficiency and user experience.
• Managing vendor relationships including effort estimation, verification, work coordination, progress updates and effort consumption reports.

Your background

• Advanced system administration skills in complex application environments, including SharePoint, Power Apps & Power Automate.
• Preferred system administration skills in Atlassian suite, DocuSign, Nintex Promapp.
• Proven experience in Level 1 and Level 2 application and user support, ensuring seamless issue resolution and system performance.
• Strong expertise in application lifecycle management, including deployment, maintenance, and retirement of business applications.
• Skilled in fostering relationships with IT teams, business stakeholders, and service providers, effectively managing expectations and priorities.
• Strong interpersonal skills including but not limited to analytical thinking, attention to details, problem solving, collaborative and self-driven.
• Hands-on experience working across BAU, projects, and enhancements, ensuring continuous system improvements and operational efficiency.
• Proficiency in ITIL frameworks and IT system process improvements, leveraging best practices to enhance service delivery.

Working at APA
At APA we're committed to fostering a safe and inclusive workplace where you can achieve your best. We'll provide you with access to targeted career development programs, competitive remuneration, employee benefits, flexible working arrangements, and wellbeing programs. We also have an inclusive parental leave policy providing 18 weeks leave including superannuation to support parents at work and in life.

We employ more than 2700 people across Australia and are committed to creating a diverse and inclusive culture, where everyone feels safe, valued, and trusted to do their best every day.

We are APA
APA Group is a leading Australian energy infrastructure business.

We proudly own, operate and manage a diverse $26 billion portfolio of gas, electricity, solar and wind assets which deliver essential services to communities and customers across Australia. And we own more than 15,000 kilometres of gas pipelines which deliver energy to households and businesses across every corner of Australia.

As the partner of choice in delivering infrastructure solutions for the energy transition, we're focused on bundled remote grid energy solutions, electricity and gas transmission, and future energy, including hydrogen and carbon capture and storage.

Our customer centric approach means we understand our customers and offer them reliable, innovative, and cost-effective energy solutions that support their decarbonisation ambitions.

We are committed to securing Australia's energy future by delivering infrastructure solutions for Australia's energy transition and supporting the decarbonisation ambitions of our customers and communities.

Join our team and be part of securing Australia's energy future. We'd love to hear from you.
APA is an equal opportunity employer. The safety, health and wellbeing our people, community and environment a priority. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in.

Applicants must be eligible to work in Australia to be considered.

This vacancy works with critical APA data, systems or infrastructure and candidates are subject to background vetting (including Police checks) before & during employment.

Role closes Sunday, 2 November 2025. Role Reference Number JR3452

APA Group will not accept unsolicited resumes from recruitment agencies.

We will contact successful candidates after the closing date.