Assistant Installation Coordinator

2 weeks ago

Melbourne, Victoria, Australia The Smart Blinds Co Full time $60,000 - $80,000 per year

About Us

The Smart Blinds Co is a fast growing window furnishing (indoor and outdoor) retail company dedicated to delivering exceptional quality products. Our team thrives on collaboration and efficiency, and we are seeking an organized and proactive Assistant Installation Coordinator to support our operational processes and ensure smooth day-to-day execution.

The Role

As an Assistant Installation Coordinator, you will play a critical role in assisting our Installation Coordinator in the administrative and logistical aspects of our operations. You'll work closely with teams across the organization to ensure tasks are completed on time, processes are followed, and operations run seamlessly.

Key Accountabilities

  • Schedule check measure and installation of new orders.
  • Ordering materials for customer orders.
  • Managing logistics and materials.
  • Assist in the collection of payments.
  • Assist in resolving customer issues to maintain customer satisfaction.
  • Manage and maintain an effective customer relationship management system to foster customer loyalty.
  • Oversee the day to day customer operations to ensure delightful customer experience at all stages of the customer engagement – from initial contact to the completion of an order.
  • Assist in establishing coordination with the internal teams to deliver seamless customer service.
  • Ensuring the customer experience strategies are aligned to the larger marketing and business goals and outcomes.

About You

  • Experience in operations, coordination, or administrative roles (3+ years preferred).
  • Experience in the window furnishing industry is desirable.
  • Strong organizational and multitasking skills with attention to detail.
  • Excellent communication and interpersonal abilities.
  • A proactive problem-solver with a focus on continuous improvement.
  • Experience in working in a collaborative and team environment
  • Experience in working in a dynamic and high-volume environment that demands agility, flexibility, accuracy and of course, speed.

What We Offer

  • Immediate start.
  • Competitive remuneration.
  • A supportive, team-oriented culture.
  • Based in Broadview

How To Apply

Send us your CV and cover letter using the "Apply for this job" link. Only candidates that have been shortlisted will be contacted.

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