Intake & Assessment Officer - Coffs Harbour

Want to make a difference within our local community? Join the New Horizons team as an Intake and Assessment Officer and work within our Community Program.

Coffs Harbour base location

Rewarding salary, monthly RDO and salary packaging

Outreach role supporting customers in the community

We create employee experiences that support and empower our people and have been doing so for over 55 years. At New Horizons, wellbeing is at the heart of everything we do. We are a diverse group and a dynamic not-for-profit specializing in supporting people living with disability, mental health, aged care, those at risk of homelessness, humanitarian entrants, youth and Indigenous Australians.

We have an exciting opportunity for Intake and Assessment Officer working in Coffs Harbour.

This is a Full-Time Max Term contract position to end June 2026, working days are Monday to Friday.

The Opportunity

We are looking for a person to support customers experiencing homelessness and provide support to tenants at risk of homelessness, by addressing the issues that are placing their tenancies at risk.

The service also works with people who are at imminent risk of becoming homeless and/or living in unsustainable and unsafe accommodation to assist them to rapidly find suitable long term accommodation.

You will report to the Team Leader in our Inclusion services.

Key responsibilities will include:

Supporting people from diverse backgrounds

Providing advice about accommodation, tenancy, employment, education, community access and support services

Maintaining partnerships across a broad range of sectors

Networking and negotiating with key stakeholders

Promoting independence or physical wellbeing

Managing office front counter

Responding to general enquiries from customers and providers

Undertaking a range of administration tasks

Skill and Experience:

Experience working with people with complex needs

Proven reception and administration skills

Experience coordinating services through multiple providers in the community service sector

Strong communication and interpersonal skills

Passion for the sector and supporting vulnerable people

Technical literacy with proven ability to use Microsoft Office and systems for reporting

Minimum Cert IV qualification in Mental Health or Disability or related discipline or equivalent industry experience

A current NSW drivers licence and willingness to travel across the Coffs Harbour area

Willingness to obtain an Australian Federal Police Check, current WWCC and NDISWC to meet New Horizons employment criteria prior to commencing with us.

Rewards and Recognition:

We offer salary packaging up to $15,900.00 pa, monthly RDOs (yes please) and an entertainment allowance of $2, Secondments, higher duties, training and further education are all on offer at New Horizons. We also offer discounts with gym membership and classes, fitness and recovery equipment, active wear, health and beauty.

At New Horizons, we are passionate about creating a unified organisation where our teams work seamlessly together to deliver exceptional service that enhances the lives of our customers while at the same time improving employee experience and career development opportunities. We align our work with our organisation's values - fostering a culture of collaboration, trust, and accountability. As part of our team, you'll be empowered to take initiative and use your talents to improve the lives of our customers. Together, we are a community committed to transforming lives through our services, embracing challenges with creativity and adaptability for lasting positive impact.

How to Apply:

Please apply now – our application process is mobile friendly.

New Horizons values diversity and encourages applications from people from all walks of Life. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support. New Horizons acknowledges all aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.