Operations Manager

1 week ago

North Bondi New South Wales, Australia North Bondi RSL Club Full time $90,000 - $120,000 per year

Job Purpose / Summary

The Operations Manager is responsible for the day-to-day running of the club, ensuring smooth delivery of all venue services including bar, bistro, gaming, and events. The role ensures compliance with industry regulations (liquor, gaming, WHS) and focuses on staffing efficiency, cost control, and delivering high service standards for guests. The role provides leadership to the duty Managment team and ensures the venues meets the highest operational standards.

Key Responsibilities

  • Ensure compliance with licensing, WHS (Work, Health and Safety), AML (Anti Money Laundering) / CTF (Counter Terrorism Financing), Club Award 2020, food safety and regulatory requirements.

  • Prepare, approve, and manage staff rosters within budget.

  • Supervise and hold duty managers accountable for their performance and KPIs.

  • Ensure staff are trained, onboarded, and performing to standard.

  • Develop, maintain, and regularly update bar, bistro, gaming, and reception checklists.

  • Ensure staff complete all checklists during each shift.

  • Ensure management / gaming staff complete all AML / CTF paperwork each shift.

  • Resolve customer complaints promptly.

  • Ensure the venue is reset and fully trade-ready within 30 minutes following events/functions.

  • Ensure daily trade readiness: café open by 8:00am, music on, doors open, tables/chairs are set and ready for use, following this by 10:00am, tills operational (TAB, KENO, gaming), TVs switched on / on different channels and gaming machines active.

  • Monitor floor cleanliness and ensure tables are sanitised and reset after use.

  • Oversee safe counts at opening and closing, report discrepancies.

  • Enforce staff discipline and prevent gossip.

  • Ensure staff do not use their personal mobile phones, unless authorised by Operations Manager / CEO.

  • Ensure closing procedures align with advertised trading hours.

  • Check toilets prior to opening and ensure these are consistently checked during trade.

Qualifications / Requirements

  • Previous management experience in hospitality/club operations.

  • Strong knowledge of gaming regulations, liquor licensing, and WHS compliance.

  • Proven ability in rostering and workforce management for efficiency.

  • Financial acumen (budgets, cost control, reporting).

  • Excellent communication and customer service skills.

Key Competencies / Behaviors

  • Leadership & Team Management – ability to motivate, coach, and develop staff for high performance.

  • Operational Excellence – strong focus on process efficiency, attention to detail, and compliance discipline.

  • Customer Orientation – committed to delivering excellent service and maintaining a welcoming atmosphere.

  • Problem-Solving & Decision-Making – proactive approach to resolving issues and making sound operational decisions under pressure.

  • Adaptability – able to respond effectively to changing operational needs, peak times, and unexpected challenges.

  • Integrity & Confidentiality – demonstrates professionalism, fairness, and discretion always.

  • Communication Skills – clear, respectful, and effective communication with staff, management, suppliers, and regulators.

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