Onsite Support Team Leader

5 days ago

Melbourne, Victoria, Australia Metricon Full time $80,000 - $120,000 per year

**Love Where You Work

We believe creating a strong workplace environment for our people plays a powerful role in engagement, work satisfaction and career progression.

Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.**
This role is a Full Time role working from our Mount Waverley Office each week. You will proactively manage customer expectations whilst managing your Building Support Team. Love working with your Building Support Team and the experienced Site Managers to get our customers to settlement with minimal touch points to drive your own jobs and your teams jobs through.

Reporting to the Building Support Manager, your responsibilities will include:

  • Provide guidance and assistance to the Building Support Coordinators ensuring that customer needs & expectations are met
  • Motivate the team and build a good working environment where honesty, openness and support for each other is paramount
  • Maintain a detailed understanding of the Metricon job workflow, specifications and job details and ensure customers are kept abreast of any changes
  • Assist to resolve any site or customer related matters or issues as deemed necessary and escalate relevant issues where appropriate
  • Chair weekly workflow meetings with staff to review all jobs in your region to identify anomalies, progression, adherence to KPIs, agreed time frames and remedial actions
  • Liaise with estimating, suppliers and key stakeholders where necessary to follow up or resolve specific issues for site personal
  • Provide detail and assistance in regard to contractual matters; and
  • Work and assist the Area Building Manager on specified tasks as required.

Metricon will offer you:

  • Work with a high performing and fun team who are handling their own portfolio of job sites
  • Sit with your Team and partner with them and go through each job number using Clickhome Workflow Report
  • Fun environment and supportive Mount Waverley Office
  • On-going learning and development opportunities to help build your skills and reach your potential
  • Metricon Homes – Australia largest, and #1 Home Builder for the 9th Consecutive Year
  • We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
  • Attractive housing discounts on our award-winning homes
  • You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
  • 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
  • Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

The successful candidate will have:

  • Working knowledge of the building and construction process essential
  • Extensive experience within a volume/fast-paced customer service environment
  • Proven experience in providing leadership and team development
  • A proactive approach to all tasks undertaken with the ability to reach all KPIs and set deadlines
  • Relevant experience in a customer focused role within a time critical working environment
  • Superior/highly developed interpersonal and communication skills, as well as highly organised; and
  • Intermediate Microsoft WORD and EXCEL skills.

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