Hotel Concierge

4 hours ago

Docklands Victoria Australia 1 Hotel & Homes Melbourne Full time $45,000 - $65,000 per year

Be Part of Something Beautiful:

At 1 Hotel & Homes Melbourne, we're redefining luxury through the lens of sustainability. As the first nature-inspired, mission-driven lifestyle hotel brand in the world, we blend exceptional design, local craftsmanship, and restorative hospitality to create a sanctuary that respects the beauty of our planet, right in the heart of Melbourne.

The Opportunity: Concierge Attendant:

We're searching for passionate, proactive, and people-focused Concierge Attendants to join our team in Casual roles. This is more than a traditional Concierge role- you'll be immersed in a dynamic, cross-functional position spanning Bell Desk, Concierge, and Valet operations.

Whether you're just starting out or working toward your Les Clefs d'Or Concierge Keys, this is a rare opportunity to grow within a world-class hospitality environment where mentorship and career development are a core part of our culture.

What You'll Do:

  • Deliver warm, genuine service while providing curated recommendations that showcase the best of Melbourne.
  • Act as a cross-functional team player across Bell Desk, Concierge, and Valet – responding to guest requests, handling luggage, and coordinating transport and experiences.
  • Ensure seamless arrivals and departures through attentive porterage and valet service.
  • Maintain up-to-date knowledge of local happenings, dining, arts, and attractions.
  • Use technology and internal systems to manage guest needs and service requests efficiently.
  • Foster authentic relationships with guests, learning and remembering preferences to personalise future stays.
  • Collaborate across departments to create a cohesive and memorable guest experience.
  • Uphold our standards of professionalism, sustainability, and purpose-driven hospitality.

What We're Looking For:

  • Full Australian Driver's License – this is essential for valet responsibilities.
  • A good level of physical fitness to perform hands-on tasks such as carrying luggage and supporting guest mobility.
  • Computer literacy and confidence using hospitality systems and communication tools.
  • Experience in guest services, hotel operations, or a customer-facing role is a plus, but personality, attitude, and service passion are key.
  • Curious and knowledgeable (or eager to learn) about Melbourne's rich cultural and lifestyle landscape.
  • Flexible and adaptable to work in a 24/7 hotel environment.
  • Calm under pressure with excellent communication and interpersonal skills.
  • A professional, polished appearance and a genuine commitment to creating meaningful guest moments.
  • Valid Australian working rights (essential).
  • Multilingual skills or a strong interest in learning about global cultures are highly valued.
  • Ambition to grow within the Concierge path and pursue Concierge Keys is a definite advantage.

Why You'll Love It Here:

  • Work alongside and be mentored by a world-class Concierge team.
  • Clear growth pathways with development support toward earning Les Clefs d'Or Concierge Keys.
  • A workplace "Designed by Nature" – inspiring, sustainable, and luxurious.
  • Birthday and Volunteer Leave.
  • Access to wellness programs and discounted private health insurance
  • Annual Complimentary Night Stay plus exclusive hotel and dining discounts.
  • Global learning and development opportunities through Starwood University.
  • A culture that champions recognition, purpose, and connection.

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