Porter - Valet - Concierge

2 days ago

Australia IHG Full time $45,000 - $65,000 per year
Description

We want to make our guests' experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we're looking for a Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction. You will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. 

Specifically, you will be responsible for performing the following tasks to the highest standards: 

  • Kicking off truly memorable guest experiences with the warmest of welcomes
  • Assisting guests with luggage, organising transportation, valet parking and  fulfilling a variety of other needs the guests may have
  • Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
  • Completing other ad-hoc duties as requested to assist the front office team to fulfilling guest needs
     

What We need from you:

  • An unrestricted drivers licence (manual required)
  • Ability to lift, pull and push large objects up to 23kg
  • A friendly smile, you'll be our guests first point of contact entering our hotel.
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to 
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 
  • Full Australian Working rights.
     

What you can expect from us:

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's well-being, including:  

  • Paid birthday leave  
  • Base hourly Rate Penalities
  • Hotel perks like accommodation and food & beverage discounts Paid birthday leave  
  • Hotel perks like accommodation and food & beverage discounts 
  • Enhanced parental leave  
  • Proactive health days and flexible work options.  
  • Your career journey will be supported through our lifelong development program  
  • IHG Career Milestone celebrations  
  • Transfer of entitlements as you move and grow with IHG.  
  • Access to our discount retail platform that makes your pay go even further 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you'll become part of our ever-growing global family.

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