Treatment Coordinator

About Us

At Marvel Orthodontics, we believe everyone deserves the confidence to be their true self and reach their full potential. Through trusted expertise, personalised care, and a focus on results, we create marvellous smiles that transform lives.

With two locations in Hurstville and Gordon, we operate as one unified practice with one vision and one team. As a Treatment Coordinator, you are a key advocate for our patients, guiding them through their orthodontic journey, building trust, and helping them take the first step with clarity and confidence. You are the bridge between patient education and case acceptance, ensuring that every individual feels supported, informed, and ready to say "yes" to the transformation they've come seeking.

Key Responsibilities

1. Consultation & Presentation

2. Deliver treatment consultations that are clear, confident, and tailored to each patient's needs and goals.

3. Present treatment plans, financial options, and timelines in a way that is professional, transparent, and persuasive – without pressure.
4. Embrace the mindset that ethical selling is helping, patients come to us because they want treatment, and you're here to help them take the first step.

5. Identify patient motivations and objections, and guide them toward a confident, informed decision.

6. Case Acceptance & Follow-Up

7. Own and track the treatment acceptance process, from consultation to start with structured follow-ups, calls, and check-ins.

8. Track and report on key metrics including case acceptance, lead conversion, and new patient starts.
9. Collaborate on marketing to execute ideas for promotions, events, and campaigns that drive patient engagement and starts.

10. Share patient feedback and frontline insights to refine marketing and conversion strategies.

11. Seamless Patient Journey & Internal Coordination

12. Coordinate closely with the front desk and clinical teams to ensure smooth transitions through each stage of the patient's journey.

13. Maintain accurate and timely records of all patient communications, treatment notes, patient treatment letters, financial arrangements, and start dates.

14. Assist in coordinating scheduling gaps, pending and recall opportunities to keep the practice productive and patient flow smooth.

15. Dentist Reports & Referral Communication

16. Prepare and send regular, professional treatment reports to referring dentists, ensuring timely updates on patient progress.

17. Maintain positive communication with referring practices to reinforce trust and enhance ongoing relationships.

18. Relationship Building & Advocacy

19. Build meaningful rapport with patients and their families, becoming a trusted point of contact throughout their journey.

20. Educate patients in a way that builds trust, reduces anxiety, and empowers decision-making to begin treatment.
21. Encourage patients to share their positive experience by leaving a Google review, reinforcing trust and contributing to the practice's strong online reputation.
22. Celebrate wins, whether it's treatment starts, milestone visits, or deband day.

Who You Are

Confident & Ethical Closer – You believe in what we do and you're not afraid to help patients commit to change.

Patient-Focused – You genuinely want what's best for the patient and build trust through care

Compassionate Educator – You simplify complex information and lead with clarity and care.

Detail-Driven – You track every lead, follow up, and conversation with consistency and discipline.

Collaborative Communicator – You work well with reception, clinicians, and marketing to align the patient journey.

Why Join Marvel Orthodontics?

• Make a Real Impact – Help patients say "yes" to a life-changing transformation.
• Be Part of a High-Performing Team – Collaborate with people who care about excellence, results, and relationships.
• Expand Your Skills – Develop in patient consultation, ethical selling, marketing, and communication.
• Rewarding Culture – Recognition for performance, consistency, and a culture that celebrates wins.

Job Type: Part-time

Pay: $30.00 – $45.00 per hour

Expected hours: 24 – 32 per week

Application Question(s):

• Which days of the week can you work?
• Are you seeking to work only at Hurstville or Gordon or both?

Work Authorisation:

• Australia (Preferred)

Work Location: In person