Manager Customer Operations

1 week ago

Brisbane, Queensland, Australia Great Southern Bank Full time $120,000 - $140,000 per year

You'll make an impact by:

  • Through creation of efficient processes, you will support effective and compliant
  • Align and monitoring business practice to AML Part B Policy and KYC Standards whilst maintaining positive customer experience.
  • Support and own key regulatory reporting and management activities for Australian Securities & Investments Commission (ASIC) Unclaimed Monies and FATCA/CRS exception management.

Do things differently with us

To succeed in this role, you will have:

  • 5+ years experience within the Financial Services or related industry with exposure to resource planning, modelling and scheduling.
  • 3-5 years leading teams
  • Bachelor's degree in Finance, Accounting, Business Administration, or related field
  • Incident Management training/certification desirable
  • Strong customer service ethic with an ability to successfully establish and maintain effective relationships with the team and with peers across the Ba

Why Great Southern Bank?

Whatever your role with us, you'll be part of a force for good. We're owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you'll also enjoy a range of fantastic benefits, some examples include:

  • Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
  • Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
  • Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more

Imagine working for a bank that truly helps people. You can.

Questions? Please contact our Talent Acquisition team at

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.

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