Business Development Manager

Could this be one of those rare moments to do the best work of your career?

The Lottery Corporation is Australia's largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.

While we're a fresh face bringing you Australia's favourite lottery games, we're an experienced team. For more than a century, we've been playing our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community.

Share joy, spark possibilities and join the winning team today

The Business Development Manager (BDM) is responsible for improving the performance of franchisee businesses as part of a growing, sustainable retail distribution network.

This role will primarily allocate their time to planning, scheduling, and undertaking on-site visits with decision-makers in franchised businesses. This long-term sales growth is underpinned by identifying opportunities to optimise customer access to lotteries by growing a sustainable lotteries distribution network.

This role involves developing plans to coach and support approximately franchised retail outlets in geographical territory, with a focus on growing sales from lotteries, standards that improve customer experience and strengthening the viability of the retailer's overall business.

As the primary point of contact for retailers, the Business Development Manager will leverage their experience and knowledge of a range of retail outlets and collaborate with other team members, in particular Retail Operations Consultants, to build recommendations for what retailers and their teams could do to improve performance.

The BDM will coach and encourage retailers and their teams to embrace new initiatives for growth, where lotteries is fundamental to the long-term viability of their business. Please note this is a 6 month contract in our Brisbane South/Gold Coast region.

What you'll do

Franchisee Support and Coaching

• Conduct regular, planned interactions with retailers, providing strategic and practical guidance in digitally enabled, customer led initiatives. These initiatives will supercharge the customer experience, accelerate retail and digital channel convergence, and improve the operations and commercial performance of their business.
• Support local goal setting and structured action plans that give retailers practical direction and ideas to improve performance, lift customer satisfaction, and maximise profitability of their business.
• Provide support and guidance that gives retailers confidence to adapting their business to new ways of using technology, new products, and new ways of selling to customers.
• Utilise data-driven insights to create a plan of outlet-specific recommendations to improve performance. These plans are reviewed and updated in consultation with decision-makers as part of regular visits with retailers.

Performance Analysis and Monitoring:

• Monitor the performance of franchise sites within the portfolio by analysing financial reports, sales data, and operational metrics.
• Apply principles of benchmarking to help give retailers context to how they are performing and better inform conversations about where there are opportunities for improvement may be. This may uncover trends, patterns, or other performance gaps through targeted interventions and action plans.

Relationship Management:

• Build strong relationships and open lines of communication with franchisees, acting as their primary point of contact for inquiries related to business strategy and performance.
• Work closely with Retail Operations Consultants to ensure operational matters that may distract from performance are addressed.
• Collaborate with internal teams including Marketing Operations, Training and Franchise Contract Management, to ensure effective communication, alignment of goals, and successful implementation of programs and initiatives.
• Represent and be an advocate of the franchisor, maintaining the brand's standards and fostering a collaborative and supportive franchisee community.

Training and Development:

• Ability to lead by example and demonstrate topics such as sales techniques, customer service, product knowledge, and operational best practices.
• Identify training needs and opportunities within the franchise network, coordinating with the Training department to develop and implement relevant training programs.

Performance Reporting and Analysis:

• Use comprehensive reports on franchisee performance, using benchmarking and highlighting key trends, challenges, and successes to inform one-on-one discussions with retailer decision-makers to deliver improvements in the performance of their entire business.

• Regularly communicate performance updates to senior management and collaborate on strategic initiatives and identify opportunities for improvement.

What you'll bring

• Bachelor's degree or Diploma in Business Administration, Business Management, Marketing, or a related field (or equivalent experience).

• Proven experience as a Franchise Business Consultant, Regional Manager, or a similar role, preferably with a large portfolio of several hundred sites.

• Knowledge of the franchising industry and experience in retail or service-oriented franchises is highly desirable.

What you'll get

Not only will you receive an awesome candidate experience from our caring Talent team, the perks of working with us are pretty good too

The list is extensive but here are a few:

• Deliver extraordinary results while balancing work and life with our flex for great outcomes approach
• Find your balance with a variety of leave types such as cultural leave, flexi leave, volunteer leave, purchased leave and 18 weeks' parental leave for all new parents, regardless of gender or family type
• A true sense of belonging. We're committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Statement of Support, employee inclusion networks and diversity memberships
• Support your health and wellbeing with our comprehensive (and free) app to support you and your family's mental and physical health
• Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities

• Ignite your potential with our dedicated learning and development platform with resources from leadership to technology to support your bright future

• Optimise your home office with our one-off home office reimbursement payment to maximise your remote workspace

About The Lottery Corporation

The Lottery Corporation Limited (ASX: TLC) is Australia's leading lottery company with licences and approvals to operate in each Australian state and territory, except Western Australia.

Best known for The Lott and Keno, we're proudly one of the highest-performing lottery businesses in the world.

For more than a century, we've been supporting Australian communities through lottery taxes, donations, and partnerships. We play our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners, and our community.

Studies have shown that people from under-represented backgrounds are less likely to apply for roles where they don't match the job description criteria exactly. If this role is of interest to you and you're ready to spark possibilities with The Lottery Corporation, but don't feel that your experience aligns 100%, we would still love to hear from you and encourage you to apply.

We're committed to providing a safe, respectful and supportive work environment where our people feel included and rewarded. This commitment extends to our recruitment process. We encourage candidates to let us know if we can make any accommodations, so the process more user friendly for them.

We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past, present and future.