Menswear Store Manager

Our client is seeking a passionate, driven, and style-savvy Store Manager to lead their menswear retail store. Their range spans smart, casual, and tailored apparel - from premium tees and chinos to modern suits and accessories - designed for men who value versatility, quality, and effortless style.

As the Store Manager, you will be the face of the brand, responsible for delivering an exceptional in-store experience, driving sales performance, managing daily operations, and leading a high-performing team. You'll combine strong business acumen with a genuine passion for menswear, ensuring every customer leaves the store confident and well-dressed.

Leadership & Team Management

• Recruit, train, and develop a team of stylists and sales associates who embody the brand's values and service ethos.
• Lead by example - demonstrating exceptional selling skills, product knowledge, and styling expertise.
• Set clear performance objectives and KPIs for the team, providing coaching and feedback to help them achieve results.
• Conduct regular team meetings to communicate sales goals, product launches, and promotional updates.
• Foster a positive, inclusive, and professional work environment where every team member feels valued and motivated.

Sales Performance & Business Development

• Achieve and exceed weekly, monthly, and annual store sales targets through effective leadership and sales strategies.
• Analyze store performance metrics such as conversion rates, average transaction value (ATV), and units per transaction (UPT).
• Implement clienteling initiatives to build strong relationships with repeat customers and attract new ones.
• Identify local marketing and community engagement opportunities to drive store traffic and brand awareness.
• Support the execution of in-store events, styling sessions, and product launches.

Customer Experience & Styling

• Deliver a premium, personalized shopping experience for every customer - combining expert styling advice with genuine service.
• Maintain deep knowledge of the brand's collections, fabrics, fits, and seasonal trends to guide customers effectively.
• Uphold a service culture that prioritizes professionalism, authenticity, and attention to detail.
• Handle customer inquiries, complaints, and returns with diplomacy and efficiency.
• Train staff in effective styling and cross-selling techniques for both casualwear and tailored pieces.

Store Operations & Visual Merchandising

• Oversee all day-to-day operations including cash handling, opening/closing procedures, and loss prevention.
• Ensure the store is consistently presented to the highest visual and cleanliness standards, in line with brand guidelines.
• Work closely with the visual merchandising team to implement floor sets, product displays, and seasonal changes.
• Manage stock levels, conduct regular stock takes, and oversee replenishment and transfers.
• Monitor product performance and provide feedback to the buying or merchandising teams on customer preferences and trends.

Administration & Reporting

• Prepare daily, weekly, and monthly sales reports, analyzing results and identifying areas for improvement.
• Maintain accurate employee schedules, payroll records, and operational documentation.
• Ensure all company policies, procedures, and compliance standards are followed consistently.
• Manage operational budgets, expense tracking, and cost controls effectively.

Key Skills & Attributes

• Retail Management Experience: experience in a leadership role, ideally within menswear, fashion, or lifestyle retail.
• Strong Leadership Skills: Proven ability to inspire, motivate, and manage a diverse retail team.
• Sales & Business Acumen: Deep understanding of retail KPIs, sales strategies, and customer retention techniques.
• Menswear Expertise: Knowledge of fits, fabrics, tailoring, and how to build a smart-casual wardrobe.
• Customer-Centric Mindset: Commitment to delivering exceptional customer service and personalized styling advice.
• Operational Excellence: Skilled in inventory management, cash handling, and retail systems (POS, CRM, etc.).
• Visual Eye: Strong sense of brand presentation, merchandising, and attention to detail.
• Communication: Excellent interpersonal, written, and verbal communication skills.
• Tech Proficiency: Comfortable using Microsoft Office, retail analytics platforms, and POS software.

What They Offer

• Competitive base salary with monthly performance-based bonuses.
• Generous staff discounts across all collections.
• Ongoing leadership and product training opportunities.
• Career growth pathways within a dynamic and expanding brand.
• A stylish and supportive work environment where creativity and initiative are valued.

To apply online, please click on the apply button.

Alternatively, for a confidential discussion, please contact Narelle Platt on or via email at quoting the reference number above, or check out our website for other available positions.

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