College Services Adviser

• Fixed-term full-time role located in Newcastle NSW
• Be part of a college that provides international students with a pathway to undergraduate studies at University of Newcastle
• We value work life balance and a positive supportive environment

Role

Join our team as a College Services Adviser and be at the forefront of supporting students in both academic and non-academic areas. As the primary point of contact for students within the College, you'll play a crucial role in ensuring their success and satisfaction throughout their academic journey.

Responsibilities:

• Assist students with their unit choices, career counselling and ensuring a smooth study journey
• Assist in enrolment processes in liaison with the Admissions and Enrolments Team
• Direct students to appropriate support services, or provide pastoral support as needed
• Assist in timetabling as needed
• Monitor the academic progress and attendance of students
• Coordinate and run activities and events to enhance the student experience, including but not limited to orientation and social activities
• Ensure smooth integration of different student services tasks leading to better student experience and business outcomes
• Monitor the College inboxes and other avenues of enquiry and respond to stakeholder queries
• Assist students with course choices, and subject selection at College and University as required
• Collect and disseminate information to students, e.g. study skills, presentations, websites, university deadlines
• Liaise with the tertiary sector, relevant faculties and administrative units of the University as required
• Assist students with entry requirements and applications into alternate pathways e.g. other College or University programs to aid retention
• Liaise with Admissions and Enrolments on post-admission enrolment processes
• Inform all Under 18 students on arrival of College policies and procedures in place for underage students
• Liaise with accommodation providers to maintain welfare and compliance with Under 18 rules

Requirements:

• Demonstrated understanding of the Australian Education system (essential)
• An empathetic and caring personality
• Ability to develop good relationships with stakeholders
• Excellent verbal and written communication skills
• Excellent organisational, planning and interpersonal skills
• Attention to detail
• Adaptable to the changing work environment
• Advanced skills in the use of computerised information systems
• Ability to work flexible hours if required
• Valid State Working with Children Check, or willingness to obtain
• Direct knowledge or experience of the international education sector (desirable)
• Up-to-date working knowledge of key legislation, policies and procedures relevant to international students (desirable)

Kaplan International and University of Newcastle

Kaplan International (Australia and New Zealand), offers you the opportunity to work for one of the world's leading providers of lifelong education. We have around 1000 people who work across a range of professional and academic roles in our offices and campuses across the two countries.

The University of Newcastle College of International Education (CIE) is the starting platform to higher education. It offers alternative pathway opportunities to over 130 undergraduate and postgraduate degree programs at the University of Newcastle in a diverse and supportive environment designed to ensure a successful transition to further study. Located at the University's NU Space campus in the heart of the Newcastle CBD, students have access to one of Australia's most modern study environments and benefit from the supportive yet academically challenging learning environment. CIE has experienced substantial growth since classes first commenced in 2021, and in 2025 welcomed the highest number of international pathway students in the history of the University of Newcastle.

Don't delay in submitting your application Applications close on 20 October 2025.

Background-Check Notice & Declaration

Kaplan and many of its major clients operate in highly regulated environments. This requires us to be proactive and diligent in relation to personnel background checks and to undertake thorough vetting of candidates for roles of this nature. To enable Kaplan to assess a candidate's suitability for this role, each candidate will be required to answer pre-screening questions, and, if you receive a conditional offer of employment, you will be required to undertake the relevant background checks (unless Kaplan determines otherwise). These checks may include one or more of the following: verification of identity, working rights, criminal history, qualifications, and working with children clearance. If you are shortlisted, Kaplan will advise you which checks are required for this role and explain how you will undertake the checks. Kaplan is committed to handling your personal information appropriately. Please see the Privacy Policy at for information about how Kaplan may handle your personal information in connection with this application process.