APD Operator Training Support Consultant
9 hours ago
Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.
Job Summary:
As the APD Operator Training Consultant representing Equipment Training Solutions (ETS) based in Australia, you will support dealer development and customer training efforts focused on improving safe, productive, and efficient operation of Cat equipment. This role delivers foundational operator training and supports dealer instructors in developing their skills to Caterpillar standards. The consultant works closely with dealers and customers to ensure training programs meet basic operational needs and promote adoption of Caterpillar's training resources.
What You Will Do:
Training Delivery
Provide basic operator training courses to customers and dealers, focusing on machine safety, productivity, and efficiency.
Assist in onboarding and mentoring certified dealer instructors (CDIs) and certified dealer operators (CDOs) to ensure alignment with Caterpillar's training standards.
Support the delivery of ETS curriculum at dealer sites and customer locations.
Dealer Development
Coordinate with dealers to schedule training sessions and provide guidance on course selection and delivery.
Facilitate dealer prep sessions and assist with instructor certification activities under supervision of senior ETS staff
Training Logistics
Assist with scheduling, quoting, and confirming training sessions in collaboration with ETS and APD teams.
Maintain accurate records of training activities and support basic reporting needs.
Curriculum & Materials
Provide feedback on training materials and support updates to ensure relevance to customer needs.
Serve as a resource for simulator-based training and basic machine technology integration.
What You Will Have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.
Considerations For Top Candidates:
- Relevant work experience in industry –training, product support, operating, testing – preferably in construction, quarry and/or mining
- Familiarity with Caterpillar equipment and machine technologies (e.g. Command, Grade, VisionLink, Productivity, MineStar) is a strong plus
- Strong organizational and communication skills
- Basic proficiency in scheduling and reporting tools
- Experience operating heavy equipment
- Ability to work independently and collaboratively with dealer teams.
- Travel Requirements: Up to 50% travel is required for this role; must have the ability to travel internationally
What You Will Get:
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
About Caterpillar
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.
Posting Dates:
October 2, October 10, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.
-
Apd Operator Training Support Consultant
13 hours ago
Tullamarine, Australia Caterpillar Full time**Career Area**: Product Support **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...
-
APD Operator Training Support Consultant
7 hours ago
Tullamarine, Victoria, Australia Caterpillar Inc. Full time $90,000 - $120,000 per yearCareer AreaProduct SupportJob DescriptionYour Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...
-
Regional Marketing Consultant
2 weeks ago
Tullamarine, Australia Caterpillar Full time**Career Area**: Marketing **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress...
-
Technical Training Consultant
13 hours ago
Tullamarine, Australia Caterpillar Full time**Career Area**: Product Support **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...
-
Technical Training Specialist
1 week ago
Tullamarine, Australia Caterpillar Full time**Career Area**: Product Support **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...
-
Storage Consultant
4 days ago
Tullamarine, Australia Storage King Full timeFull time | No late nights or Public Holidays - Competitive hourly rate | Monthly and Quarterly bonuses - Full training | Free uniform and parking | Discounted Health Insurance **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network which currently includes...
-
Store Consultant
7 days ago
Tullamarine, Australia National Storage Full time**Exciting & Varied Role Consisting of Customer Service, Administration & Operational Tasks.** **Set Rotating Roster with No nights, Sundays, or Public Holidays for a Great Work-Life Balance.** **ASX200 Listed Company | 650+ People | 230+ Centre Locations Across Australia & New Zealand.** **About Us** Since 2000, National Storage has become one of...
-
Store Consultant
4 days ago
Tullamarine, Australia National Storage Full time**Multi-Faceted Role with Customer Service, Administration and Operational Tasks** **Permanent Full Time Role with No Nights, Sundays or Public Holidays for a Great Work/Life Balance** **Use your customer service skills, and vivacious personality to join our ever-growing team of Storage Consultants and add REAL value immediately!** **About...
-
Disability Support Workers, Training provided
5 hours ago
Stawell VIC, Australia Connexted Care Support Full time $97,440 - $155,600 per yearCasual position with various afternoon and evening shifts ranging from 3-5 hours each. Any experience welcome to apply as we are happy to train staff. We are lookikgnfor 1-2 staff. Great rates starting from $47-$75 per hour.English language skillsWWC checkNational Police CertificateJob Types: Subcontract, CasualPay: From $47.00 per hourExpected hours: No...
-
Human Resources Operations Partner
7 days ago
Tullamarine VIC, Australia Caterpillar Full time $60,000 - $90,000 per yearCareer Area:Human ResourcesJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...