Operations Manager

19 hours ago

Docklands, Victoria, Australia ABN Group (VIC) Pty Ltd Full time $120,000 - $180,000 per year

Who Are We?

ABN Group is Australia's leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In Victoria, our brands include Boutique Homes, Homebuyers Centre, and Resolve Finance.

We Will Provide:

We offer a competitive salary, generous product discounts, reward and recognition programs, and a range of health and wellbeing benefits, including an Employee Assistance Program. Additional perks include a market-leading parental leave scheme, volunteer opportunities, and ongoing learning and development to support your career growth.

Our vibrant culture thrives on recognising and developing talent. You'll enjoy regular social activities, work with a fantastic team, and be supported by approachable leaders with a clear and aligned vision.

What's On Offer

We're seeking an experienced and dynamic Operations Manager to lead our Shown teams (Interior Design, Joinery & Lifestyle) who deliver an exceptional customer experience.

Reporting to our Victorian Showroom Manager, you'll oversee operations across our Docklands and Geelong Showrooms, ensuring efficiency, accuracy, and a best-in-class experience for both customers and internal stakeholders. You'll lead a team of three Team Managers and oversee the operations of 20. Collaborating across the business, you'll bring our Customer Experience framework to life and help us achieve our goal of being the "Most Loved" brand in our market.

What You'll Do

  • Lead, coach, and empower a high-performing team of Showroom consultants
  • Manage workforce planning, workflow optimisation, and process governance
  • Drive performance across capacity, revenue, and documentation metrics
  • Deliver and interpret weekly/monthly operational reporting
  • Champion continuous improvement and lead successful change initiatives

What You'll Bring

  • Proven leadership experience in a high-volume, customer-focused environment
  • Demonstrated success leading showroom operations, ideally within volume building or a related industry
  • Strong operational and analytical skills, with the ability to manage complex workflows and reporting
  • Confidence in engaging and influencing stakeholders across multiple teams
  • A passion for developing people, improving processes, and delivering exceptional customer experiences

Why Join Us?

At ABN Group, people are at the heart of everything we do. We are an equal opportunity employer that values diversity and inclusion, reflecting the communities we serve. Employment decisions are based on merit, and we welcome applications from all backgrounds.

You must have the right to live and work in Australia to apply.

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