service planner

Lifetime Support Authority of South Australia

Job reference: req186

Location: ADELAIDE

Job status: Ongoing

Eligibility: Open to Everyone

• Make a genuine impact on the lives of Lifetime Support Scheme participants.
• Flexible hybrid working environment that provides a great work-life balance.
• Full-time, Ongoing and Fixed-term Opportunities. Requests for Part-time will be considered.

Let's get straight to the details...

As the core function of our business, in this role you will deliver quality, coordinated, efficient and evidence-based case management services to the participants of the Lifetime Support Scheme (LSS). To do this you will assess, coordinate, review and monitor treatment, care and support for participants with serious injuries that may include brain and spinal cord injuries, amputations, burns and blindness. You will also manage the related administration.

Utilising a person-centred approach, you will work closely with LSS participants to develop comprehensive, high quality and holistic plans, which respond to and support their unique and changing needs throughout the different phases of their recovery journey.

To hear from some of the LSS participants please see the Arrive Alive Road Safety Campaign.

You may also be responsible for assisting with the supervision and coaching of Service Planners and students within the team, depending on your level of experience.

Due to internal promotions, and as we are a growing as an organisation with participant numbers increasing, our need for case management professionals continues to grow too.

For more information about the role, please refer to the Job & Person Specifications (AHP1 and AHP2).

The experience we are looking for...

To be successful in our position you will have:

• Demonstrated experience and/or understanding of working with people with serious injuries including assessing, coordinating, and reviewing their health support needs, using a person-centred approach.
• An understanding of the needs of individuals with a disability, as well as culturally and linguistically diverse backgrounds, including the ability to adapt your approach and communication style based on a participant's needs.
• The ability and/or an understanding of how to exercise initiative, judgment, and delegated authority to make informed decisions in selecting appropriate assessment and treatment methods.
• A relevant degree, or equivalent qualification, which entitles registration as an allied health professional, such as physiotherapist, occupational therapist, psychologist, or social work.

Now, a bit about who we are...

The Lifetime Support Authority (LSA) delivers the Lifetime Support Scheme (LSS) which funds necessary and reasonable treatment, care and support for people who sustain serious injuries in a motor vehicle accident on South Australian roads, regardless of fault.

As a team, we are passionate about our contribution and committed to our vision: Making a difference in the lives of LSS Participants, who are at the centre of what we do.

Our person-centred approach extends to our people; we offer attractive, modern offices in Adelaide's CBD as well as opportunities to work from home; a dynamic, supportive, and flexible work environment and we value empathetic and thoughtful like-minded people, as much as we value skill set.

Our people are important to us and encouraged to flourish through professional development opportunities. As we grow, so do our people.

Check out the benefits available to you as an LSA employee here and click here to hear what our people have to say about working at the LSA.

We encourage you to learn more about the LSA to see the impact working with us has.

Application Instructions: Applications must be submitted online. Please submit your CV and a cover letter (max. 2 pages) addressing the key selection criteria outlined in the Job and Person Specification.

Should you require any further information please direct your query to Sharon Cates, Senior Manager Primary Support on or at

Position Conditions: Ongoing and Fixed-Term opportunities are available.

Remuneration: AHP1/2 ($71,217 -$86,938 / $91,785 -$106,330) + Superannuation

Special Conditions

• Appointment will be subject to the provision of a valid Working with Children Check and a satisfactory National Police Check (NPC) that is no more than six months old.
• Some out of hours work may be required.
• Travel to health and community facilities, participants' homes, intrastate and interstate may be required.

Diversity & Inclusion

The LSA is committed to a diverse, accessible, and inclusive workplace, to enable us to reflect our community and to achieve better decision and results for LSS participants. We welcome applications from people with disabilities, Aboriginal and Torres Strait Islander peoples, people from diverse cultural and linguistic backgrounds, young and mature age workers and LGBTIQA+ people.

Applications close: 26/10/2025 11:59 PM

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.