Service Scheduler/planner

4 days ago

Adelaide Region SA, Australia Rentokil Initial Full time

Rentokil Initial are looking for an enthusiastic **Service Scheduler/Planner** to join our team in the **Adelaide** branch on a **Permanent** full-time basis.

The purpose of the role is to plan, produce, manage and distribute effective service planning for our Pest Control business to meet the obligations with the customers and ensuring productive visits for the Technicians.

Planning directly influences the service delivery timelines and standards of the business and therefore should be taken with the approach to maximize resources at the lowest possible cost to ensure an exceeded level of customer service.

**Core responsibilities in the role include**:

- Schedule and plan all service requirements by contacting customers on a daily basis, ensuring a productive route/service zone is created for each technician. Call customers to validate requirement for confirmation of the visit.
- Ensure each route is regularly reviewed to capacity; location and sequence are the best fit.
- Ensuring all Service Technicians visits are loaded within set time frames every day.
- Respond to customers/builders enquiries/complaints on service and where required arrange necessary non-standard service calls.
- Provide ongoing reports such as customer service history, specific technician productivity and customer retention.
- Call customers/builder to validate requirements for confirmation of visit.
- Check planning grid for impact against other confirmed visits
- Experience in the logistics environment and on field resource scheduling
- Proven ability to manage all phone conversations, in a fast pace KPI driven environment
- Exceptional typing and verbal communication skills with ability to communicate on all levels
- Previous experience in telephone based support role or call centre is desirable
- Proficient with communicating verbally and electronically
- Able to work calmly under pressure while multitasking.
- Proven problem-solving skills.
- Ability to work in a team environment to support fellow colleagues.
- Professional, reliable and punctual.
- Accurately enter data into systems.

**_The safety and wellbeing of our colleagues, our customers and our communities are priorities for us, and given that most of our roles are customer facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19._**

**What is on offer**:

- Competitive salary.
- A friendly, supportive environment where you can enjoy going to work each day.
- Access to staff benefits and discount program with major retailers and stores.
- Comprehensive training via company’s in-house programs.
- Access to ample on-site car parking.

  • Scheduler and Planner

    2 weeks ago

    Adelaide Region SA, Australia Downer Group Full time

    We are seeking an experienced **Planner & Scheduler** to support our operations within our Integrated Gas Business The **Planner/Scheduler** will prepare schedules for maintenance and capital works projects, ensuring the required capabilities are attainable within timeframe and monitor and maintain project schedules. They shall ensure milestones are met and...

  • Planner/scheduler

    3 days ago

    Adelaide Region SA, Australia UGL Limited Full time

    **UGL - Big Projects. Big Careers.** - UGL are seeking EOI from experienced Planner/Schedulers in Adelaide. In this role you will be seconded to our O&G client with ad-hoc site travel involved to their onshore facility. **About the role** - Assess scope of works and develop detailed project schedules - Develop progress and performance reports - Prepare...

  • Service Planner

    2 weeks ago

    Adelaide Region SA, Australia Konecranes Full time

    Employment type: Undefined term- Full-time/part-time position: Full time- Workplace Type: On-site**Service Planner**: **Other location details**: - At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their...

  • Scheduler/planner

    1 week ago

    Adelaide CBD, Australia CTC Full time

    CBD Location - Exciting projects specialising in mining - Collaborative Culture We have an opportunity for an experienced Planner/Scheduler to join a National Engineering Company located in the heart of the CBD. The Planner Scheduler is responsible for the developing and maintaining the detailed project schedule in accordance with Contract schedule,...

  • Scheduler And Planner

    4 days ago

    Adelaide, South Australia Downer Group Full time

    We are seeking an experienced **Planner & Scheduler** to support our operations within our Integrated Gas BusinessThe **Planner/Scheduler** will prepare schedules for maintenance and capital works projects, ensuring the required capabilities are attainable within timeframe and monitor and maintain project schedules. They shall ensure milestones are met and...

  • Service Planner

    6 days ago

    Greater Adelaide SA, Australia Konecranes Full time

    Export Park- Employment type: Undefined term- Full-time/part-time position: Full time- Workplace Type: Hybrid**Service Planner**: We are currently seeking a highly motivated and dynamic individual with a proven background as a Service Planners to schedule and plan work for our technicians. Based in **Export Park** and reporting to the Lead Planner,...

  • Service Scheduler/Planner

    3 days ago

    Adelaide, South Australia Rentokil Initial Full time

    Rentokil Initial are looking for an enthusiastic **Service Scheduler/Planner** to join our team in the **Adelaide** branch on a **Permanent** full-time basis.The purpose of the role is to plan, produce, manage and distribute effective service planning for our Pest Control business to meet the obligations with the customers and ensuring productive visits for...

  • Service Scheduler/planner

    4 days ago

    Adelaide CBD, Australia Rentokil Initial Full time

    Rentokil Initial are looking for an enthusiastic Service Scheduler/Planner to join our team in the Adelaide branch on a Permanent full-time basis. The purpose of the role is to plan, produce, manage and distribute effective service planning for our Pest Control business to meet the obligations with the customers and ensuring productive visits for the...

  • Planner/Scheduler

    4 days ago

    Adelaide, South Australia Epic Energy Full time $104,000 - $130,878 per year

    About UsEpic Energy is one of Australia's leading energy infrastructure companies.  We own and operate a diverse range of energy infrastructure, including a renewable energy portfolio of wind, solar and batteries, and over 1,300 kilometres of gas transmission pipelines.With such a strong operating platform, Epic Energy is committed to safe and reliable...

  • Planner

    2 weeks ago

    Adelaide Region SA, Australia MCMAHON SERVICES Full time

    **McMahon Services is one of Australia’s largest privately-owned construction, industrial and environmental services organisations.**: As a national business, we operate from city centres through to remote locations and employ over 1,100 people Australia-wide. McMahon Services is committed to employing for the long term rather than just for projects. We...