Club Service Manager

General information Position number Posted date Jun Closed date Jul Division Residential Aged Care Business unit Northern Operations Office location Holland Park West Description and requirements

Club Service Manager - Holland Park I Full-Time

Real impact you can feel good about

There's something special about what we do at Regis. We know that real care isn't only about meeting needs, it's about truly knowing the people we look after.

We are proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It really is work you can feel good about.

The opportunity

The Club Services Manager is responsible for the 'concierge' activities relating to Regis Club Services and the management of the delivery of the Club Services product. The two key elements of the role is to ensure residents and family members have one point for customer contact and the coordination and facilitation of the sales process within the facility.

This role is very hands on and includes ensuring delivery of all the Club Service commitments. As the Club Services Manager you will have significant interface with all other facility functions (lifestyle, clinical, catering, maintenance, admin, support services). You will also manage enquiries and resident sales and be involved in the admission and welcome process. This will include tours of the facility for potential customers, ongoing follow ups and the final sales process.

Join our passionate team who love what they do and can support you in building your career at our Regis Home. Our continuity of carer model means you will have the time to build strong relationships through being the familiar face our residents rely upon.

At over 84 locations supported by 12,000 employees across Australia, there are endless opportunities to grow or progress your career in any way you want.

What you will bring to the role

• Ability to build productive working relationships across various arms of an organisation
• Administration and Budget Management
• Effective management of service levels and customer service including assisting team members to deliver on customer service promises
• Ability to confidently manage day-to-day resident and family queries
• Management and coordination of sales; tours, enquiries, enquiry follow up, coordination of open days, admissions and welcome process.
• Strong communication skills

Skills & Experience

Regis requires someone who is an outstanding communicator, a team player, and passionate about the value of good customer service. You will need to possess an outgoing personality, be a people person, have the ability to work unsupervised, have good organisational skills and a flair for promotion.

What our nurses love about working here

At Regis, you will have the resources to do your best clinical work, the opportunity to grow your career faster than expected, and the encouragement to make more of a difference. This difference will be felt every day in our residents' lives, by helping us build the aged care older Australians deserve.

You will be valued as a clinical leader, and supported by managers and peers who genuinely love what they do. Care goes both ways, and your wellbeing is a priority. With clear processes and excellent working conditions, you'll feel more confident and in control, making your job more rewarding.

Benefits that support and reward you

Enjoy flexible working, competitive hourly pay, overtime, strong development training and programs including opportunities for traineeships or Bachelor Degrees through our Study Assistance Program, and reward and recognition programs celebrating your hard work.

At Regis, real impact starts with you.

No matter your role, you can take pride in knowing you are making a real, lasting impact on people's lives and helping to shape the future of aged care in Australia. It is work you can feel good about. #JoinRegis

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