Field Services Technician

At BAE Systems Australia

• Do interesting work that MATTERS
• ENJOY what you do
• GROW your career
• Be YOU

We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible.

Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work.

About The OPPORTUNITY
We have an excellent opportunity for a Field Service Technician to join our team within the central functions

As a Field Services Technician you will provide Technical Support to users and on the corporate computing environment and ensure the day to day functioning of Information technology and communications equipment and services at responsible sites.

More specifically, you will be

• Provide Hardware support for
• Dell Desktop and Laptop technology
• Canon Multi-Function Devices
• Apple iPhone and iPad
• Poly Video and Voice Collaboration Equipment
• Provide standard Operating Environment application support for Microsoft Applications including MS Office, M365 and Teams
• Provide on-site, face to face and remote Technical Support of the corporate information technology environment
• Provide timely response to incidents and service requests within defined timeframes
• Support of meeting room technologies including M365 and associated meeting room hardware
• Call handling and content working within SLA's
• Work with other teams within DDC to achieve customer resolution
• Assist other DDC teams with any on-site assistance, for example. network, server equipment
• Liaise with third party contractors and vendors (Dell, Canon etc)
• Possibility of some "out of hours" work where required

About YOU

• Demonstrate relevant experience in IT environment with experience in supporting the latest Microsoft operating systems and applications in a network environment; supporting mobile and video conferencing technologies; installation, configuration and documentation of computer systems hardware/ software in a network environment
• An IT related Diploma, Microsoft Certification or equivalent is preferred
• Ability to demonstrate systems analysis skills, critical thinking and problem solving
• Demonstrate a high level of interpersonal and customer service skills and the ability to work independently and collaboratively in a team environment
• Defence security clearance or eligibility to obtain.
• Eligibility to be cleared for International Traffic In Arms (ITAR) regulations.

We believe in hiring for potential, we know that some candidates hesitate if they don't tick all the boxes. If this role interests you, but you don't meet all the criteria, we still encourage you to apply.
About US
You will be joining a workplace that truly cares about your wellbeing.

Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best.

As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia.

We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions.

We are proud to be recognised as an employer of choice for women by WORK180.

As a member of the Circle Back Initiative we commit to respond to every applicant

To learn more about our competitive employee benefits, flexibility, other employment opportunities and what to expect from our recruitment process please visit:

Clearances
As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances. Further information regarding security clearances.